topic Re: CISSP welcome kit not received in Member Support

CISSP welcome kit not received

ThierryD — Tue, 02 Jun 2020 08:19:38 GMT

Hello,

I've been certified since 4th february 2020 (it's about 17 weeks from now) and I still waiting my welcome kit...
I know that, with the COVID-19 situation, things should take more time than expected, but I miss my "CISSP pin" (and ID Card also, but this is less than THE mighty pin :D)

Is someone can tell me if this delay is normal (according to COVID situation) or if something is going very bad on the post offices?

regards,

Thierry

Re: CISSP welcome kit not received

tonyshiver — Tue, 02 Jun 2020 12:15:10 GMT

@ThierryD I understand you have not yet received your welcome kit. Please contact Member Services at membersupport@isc2.org and include your Member ID. One of our Customer Service Coordinators can look into this for you.

Re: CISSP welcome kit not received

JKWiniger — Tue, 02 Jun 2020 12:56:55 GMT

@tonyshiver is there an estimated time to receive things? My renewal was on April 30 so how long should I except to wait before checking on things?

John-

Re: CISSP welcome kit not received

tonyshiver — Tue, 02 Jun 2020 20:24:07 GMT

@JKWiniger Kits can take between 4 - 6 weeks in the US and 8 - 12 weeks internationally.

Re: CISSP welcome kit not received

Zer0kz — Tue, 26 Jan 2021 16:42:04 GMT

Same here, CISSP holder since Dec'19 and still waiting for my welcome kit.
Member support "sent" my welcome kit three times, never received it)))
Asking for track number with no response.
Got all my ISACA merch in time in 2020 😁

Re: CISSP welcome kit not received

tonyshiver — Tue, 26 Jan 2021 16:49:49 GMT

@Zer0kz I see that our EMEA team has provided you with an update on your welcome kit. If you need further assistance with your membership kit, please send me a direct message.

Tony Shiver

Manager, Member Services

Re: CISSP welcome kit not received

Zer0kz — Mon, 01 Feb 2021 06:43:38 GMT

I'll wait for tracking ID of my welcome kit prior to give a feedback, it is fourth time EMEA team is sending kit with no delivery

Re: CISSP welcome kit not received

Zer0kz — Fri, 12 Feb 2021 09:19:31 GMT

Two weeks passed with no reply on tracking number of new welcome pack so far...

Re: CISSP welcome kit not received

mtheo — Fri, 12 Feb 2021 13:58:42 GMT

Thank you for posting your question about your welcome kit. To be sure you receive proper guidance and assistance, please directly contact Member Support via email membersupportemea@isc2.org or via phone +44 (0)203-960-7800, Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT.

Re: CISSP welcome kit not received

Zer0kz — Sat, 13 Feb 2021 07:46:53 GMT

Hi,
I have written tow emails to emea member support with no reply

Re: CISSP welcome kit not received

mtheo — Tue, 16 Feb 2021 14:01:34 GMT

I thank you for sharing that you reached out to our EMEA office. I can confirm that our EMEA office responded to you via email on 02/15/2021.

Re: CISSP welcome kit not received

chintankhokhani — Sun, 28 Feb 2021 11:02:45 GMT

I cleared the exam on 26th November 2020, I can see my certificate on isc2 site but I am yet to receive the welcome kit.

Re: CISSP welcome kit not received

tonyshiver — Mon, 01 Mar 2021 14:02:56 GMT

@chintankhokhani If you haven't already, please contact Member Services and one of our Member Support Coordinators will help you with your membership kit.

http://www.isc2.org/Contact-Us

Tony Shiver
Manager, Member Services

Re: CISSP welcome kit not received

Mustafa_Aamir — Sun, 14 Mar 2021 11:33:36 GMT

Hi,

I also have the same Issue , I have complete my Endorsement Process and sent Multiple Emails to ISC2 Support for shipping my Hard Copy Certificate.

I am still waiting for this.

My CISSP Candidate ID is : 617025

Name Mustafa Aamir

Region Middle East.

Appreciate some support on this from ISC2.

Thank You!

Re: CISSP welcome kit not received

JKWiniger — Sun, 14 Mar 2021 13:17:46 GMT

@Mustafa_Aamir The best skill we may have is patience... It will come...

I guess they should but a pinned message for this topic.

Has it been at least 8 weeks?

If it has then yes, contact support, if it has not, patience.

We are only the community here and there is nothing we can do but understand.

Granted there are admin who watch this but normally going direct is always best, as you said you have done.

The only thing I can say is...

Welcome and we are glad you are here!

John-