topic Re: Unable to pay first AMF due to SAML error in Member Support

Unable to pay first AMF due to SAML error

gkarthika — Mon, 09 Oct 2023 09:29:34 GMT

Hello, I have a completed application and trying to pay my AMF but stuck at the SAML error page. Tried different browsers, changed password - is there a solution to this and how can I complete the payment and certification please? Tried calling the support number too but did not get far.

Re: Unable to pay first AMF due to SAML error

Coldspring84 — Wed, 08 Apr 2020 06:07:00 GMT

I have the same problem, and did the same steps but it was not working... I wrote to them yesterday, but I haven't got any answer yet.

Re: Unable to pay first AMF due to SAML error

Peridot88 — Wed, 08 Apr 2020 08:43:43 GMT

I also have the same problem with my first AMF payment. I sent an email to membersupportapac@isc2.org on April 2 but I have not received any reply yet. It would be very helpful if this SAML error could be resolved soon.

Re: Unable to pay first AMF due to SAML error

AndreaMoore — Wed, 08 Apr 2020 18:55:58 GMT

@Peridot88 @gkarthika @Coldspring84

It seems several of you are experiencing the same error. Unfortunately, your community username is separate from your member ID account so we cannot fix based on the information provided here. Please send an email to membersupport@isc2.org that includes: the issue you are experiencing, your Member/Candidate ID #, and your contact information.

I apologize for the inconvenience.

Let me know if I can be of further assistance.

Re: Unable to pay first AMF due to SAML error

checho — Thu, 09 Apr 2020 02:38:29 GMT

Hello,

I am trying to pay the AMF and the website is not working. I sent 4 mails to the membersupport@isc2.org and membersupportlatam@isc2.org and I didn't receive an answer. Can you please help me on this?

Re: Unable to pay first AMF due to SAML error

Coldspring84 — Thu, 09 Apr 2020 07:20:30 GMT

Dear Andrea,

When I wrote to the support I provided all my details: ID number, primary and secondary email addresses, everything,what troubleshooting steps a took as an end-user, even attached some screenshots... But despite these facts I did not got any answer.

Re: Unable to pay first AMF due to SAML error

AndreaMoore — Thu, 09 Apr 2020 13:37:27 GMT

@Coldspring84 @checho can you please email me your Member ID, full name and email address through this platform? I'll check in with member services for you.

Re: Unable to pay first AMF due to SAML error

gkarthika — Fri, 10 Apr 2020 03:51:23 GMT

Thank you @AndreaMoore , appreciate your response! I have emailed the group. Stay safe!

Re: Unable to pay first AMF due to SAML error

ctoledoc — Tue, 12 Jan 2021 23:08:02 GMT

Dear Andrea

I am getting this problem too. Do you have an email where I can send you my profile information in order to help me?.

Thank you very much

Carlos

Re: Unable to pay first AMF due to SAML error

AndreaMoore — Wed, 13 Jan 2021 00:18:48 GMT

@ctoledoc

For assistance, please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189

or email: membersupport@isc2.org

Re: Unable to pay first AMF due to SAML error

NameUser — Sun, 21 Feb 2021 04:41:25 GMT

@AndreaMoore:

membersupport@isc2.org is a black hole. No one replies to support inquiries. This organization is a joke.

Re: Unable to pay first AMF due to SAML error

adorsett — Fri, 09 Apr 2021 00:57:08 GMT

I’ll echo what others have said! The site is broken and the membersupport email never replies. I’ve sent at least 5 emails to them over the past 18 months because I was unable to pay my AMFs and log CPEs. As a result I think my cert was expired but I can’t tell and I keep getting an email every 30 days telling me my grace period was 90-days from 2019 and I can pay my AMFs and reinstate my certification. At this point I’m convinced the organization is a scam and just trying to collect my money without any assurance that it’ll reinstate my certification. Why would I pay AMFs if not to maintain status?! And the best part, they keep spamming me to get me to take more classes and give them more money. Does anyone even work for ISC2?!

Re: Unable to pay first AMF due to SAML error

mtheo — Fri, 09 Apr 2021 11:17:36 GMT

Thank you for posting that you are experiencing an SAML error. In order to properly assist you with your account, please contact Member Support via membersupport@isc2.org or via phone, +1-866-331-ISC2(4722), Monday – Friday, 8:00 a.m. – 5:00 p.m. ET

Re: Unable to pay first AMF due to SAML error

adorsett — Fri, 09 Apr 2021 11:27:53 GMT

Clearly you aren’t real because you haven’t read my posting!

I have sent TWO emails to membersupport@isc2.org in the past 30 days and NEVER received a reply.

So instead of replying to me here, why don’t you go check that mailbox and handle my question and everyone else’s?!