topic Re: Can't Pay First AMF in Member Support

Can't Pay First AMF

NathanTaylor — Mon, 09 Oct 2023 09:23:56 GMT

Hello, all.

I recently sat for and passed my SSCP certification assessment. I am unable to pay my membership fee for my Associate designation and am therefore unable to receive the official credential. I have called multiple support lines and emailed several individuals whom work for or are affiliated with (ISC)2, but I haven't had any luck in this matter. Any support would be welcome.

Thank you.

-Nathan

Re: Can't Pay First AMF

Kaity — Tue, 07 Jan 2020 22:02:50 GMT

I've asked the lead of the Member Support team to get someone looking into this.

Re: Can't Pay First AMF

thesourkrause27 — Wed, 08 Jan 2020 01:49:14 GMT

Any update on this? Having the same issue.

Need the official results for submitting to my school

Re: Can't Pay First AMF

NathanTaylor — Wed, 08 Jan 2020 15:19:14 GMT

I'm in the same boat, for WGU. I received this email yesterday and will be contacting this number on my lunch hour.

"Thank you for contacting us.

"I apologize for any inconvenience our website has caused while trying to submit your AMF payment. You may submit this payment by phone, online, or mail. If you would like to pay by phone, you may contact Member Services at 866-331-4722 between 8am and 5pm Eastern time, Monday through Friday. If you would like to mail your payment, please send it to (ISC)2 Accounting, 311 Park Place Blvd., Suite 400, Clearwater, FL 33759, USA and be sure to include your ID number to ensure the payment is credited to you.

"You can also try using any browser other than google chrome as our portal isn't very compatible with Chrome.
If you have any further questions, please feel free to contact us."

Re: Can't Pay First AMF

Kaity — Wed, 08 Jan 2020 16:32:49 GMT

Hello @thesourkrause27 I have shared your information with our support team, but I would also recommend calling HQ directly if you get some time ... 1-866-331-4722

Re: Can't Pay First AMF

NathanTaylor — Wed, 08 Jan 2020 18:39:41 GMT

I'd love to. I just wish I wasn't placed on a wait and then forwarded to an automated voicemail system that seemingly goes unheard.

Re: Can't Pay First AMF

NathanTaylor — Wed, 08 Jan 2020 18:52:59 GMT

UPDATE:

Multiple failed attempts to reach out to a human that works for ISC2 later, I dialed in and selected a new option and was transferred to two supportive individuals who do not even work for ISC. After calmly and respectfully explaining my frustrations, one of them was kind enough to forward my information directly to someone they claim could help. Whether this is true or not is up for determination, but I will keep everyone informed.

I know it's the New Year, but I must say that I'm not very pleased with how this situation has been handled so far. That being said, I would like to thank those who replied to this thread for their time so far and for any support they've provided.

The story continues.

Re: Can't Pay First AMF

NathanTaylor — Thu, 09 Jan 2020 13:58:08 GMT

UPDATE:

I got through to a very helpful individual named Anthony on a support line. I carefully explained everything I needed to him and he was exceptionally helpful and understanding in getting my issue resolved. He should be paid more.

Thank you to everyone who helped me through this process!

Re: Can't Pay First AMF

omtuvdotcom — Mon, 13 Jan 2020 17:33:21 GMT

Having the same issue, just got the email to "review my certification status" and... the dashboard is not loading. Been trying to get a human on the line but no luck, always heading to voicemail.

It's quite disappointing to wait > 6 weeks for the endorsement to be completed and then get hit by this issue, which looks like it's been around for a while now?

Re: Can't Pay First AMF

Kaity — Mon, 13 Jan 2020 18:55:47 GMT

Got your PM @omtuvdotcom - replied!

Re: Can't Pay First AMF

omtuvdotcom — Mon, 13 Jan 2020 20:06:56 GMT

@Kaity thanks for the speedy response!

Similar to @NathanTaylor, kept calling and eventually managed to speak to Anthony too and managed to pay the AMF via the call. Dashboard is still unavailable, but at least the digital certificate download works!

Re: Can't Pay First AMF

jacobkstephens — Mon, 10 Feb 2020 22:33:22 GMT

@KaityEagle @NathanTaylor was there ever a resolution to this issue? I attend WGU as well and need to get my score to obtain credit for the semester. Looking through Google Search and it's honestly baffling that this issue has been going on for as long as it has.

Re: Can't Pay First AMF

NathanTaylor — Mon, 10 Feb 2020 22:39:48 GMT

@jacobkstephens there was. I called into (ISC)2's support lines until I finally spoke to a human named Anthony who was very helpful in getting my issue resolved. He should really be paid more.

Re: Can't Pay First AMF

jacobkstephens — Mon, 10 Feb 2020 22:54:46 GMT

Appreciate it... I guess I will keep calling their number

Re: Can't Pay First AMF

Kaity — Wed, 12 Feb 2020 19:31:40 GMT

Did you talk to someone @jacobkstephens ? The team is available at 1-866-331-4722 (we're on eastern time).

Re: Can't Pay First AMF

mrh861526 — Fri, 14 Feb 2020 02:12:13 GMT

Are you able to help me with the AMF fee? I get that single sign on error so I can't pay by card. I work full time and are in central time so not only do I lose an hour but I have no time to sit on the phone either. I've sent 3 emails in, one to the main support with no response, 2 others to people in the community forums that have told other users as recent as 3 weeks ago to email them directly to get it fixed and I've had no response from them either. Like a previous poster I'm a WGU student and need this done so I can get the official score report to send to them.

Re: Can't Pay First AMF

Kaity — Fri, 14 Feb 2020 15:06:56 GMT

I apologize for the delay @mrh861526. I have shared your information with our Member Support team so that they can start a ticket for this issue. They'll reach out to you directly when an update is available.

Re: Can't Pay First AMF

mrh861526 — Fri, 14 Feb 2020 19:23:15 GMT

Thanks, do I need to send you my member ID?

Re: Can't Pay First AMF

Kaity — Fri, 14 Feb 2020 19:30:49 GMT

No @mrh861526 - I was able to find it using your Community information. You're good - they'll reach out to you!

Re: Can't Pay First AMF

AndreiGogiu — Fri, 08 Jan 2021 07:38:20 GMT

I have the same issue for the CISSP certification. I'm unable to pay the AMF by card. This is the second day I'm trying to pay it.

After I complete all the fields, I submit it and I get the error: Try again.

Sent an email to Members Support but got no response so far.