topic Re: Unable to pay maintenance fee with credit card in Member Support

Unable to pay maintenance fee with credit card

Mox — Tue, 01 Dec 2020 15:05:32 GMT

I am unable to pay my mainteneance fee with my credit card. I get an red error box that says please try again. Today is the last day to pay my maintance on schedule.

I have tried two different Mastercards cards as well.

Re: Unable to pay maintenance fee with credit card

AndreaMoore — Tue, 01 Dec 2020 15:13:03 GMT

@Mox

Please call our Member Support team. They can assist you and let you pay via phone if necessary. https://www.isc2.org/Contact-Us

+1-866-331-ISC2(4722)

Re: Unable to pay maintenance fee with credit card

Mox — Tue, 01 Dec 2020 15:40:42 GMT

I called them over the phone but they asked my cards CVV number and I decided not to share it. Perhpas we security guys are really sentitive to this 😄 Thus I did send an email to MemberSupport@isc2.org with a screenshot of the error with some additional info.

I was told over the phone that I still have 90 days grace period, so my guess is that my online payment will be fixed before that.

Re: Unable to pay maintenance fee with credit card

rslade — Tue, 01 Dec 2020 18:43:15 GMT

> Mox (Newcomer I) posted a new reply in Member Support on 12-01-2020 10:40 AM in the (ISC)Â² Community :

> Hi I called them over the phone but they asked my cards CVV number and I decided not to share it.

Ummmmm, isn't that what the CVV number is *for*? ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@gmail.com rmslade@outlook.com rslade@computercrime.org
An idea that is not dangerous is unworthy of being called an idea
at all. - Oscar Wilde
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://community.isc2.org/t5/forums/recentpostspage/user-id/1324864413

Re: Unable to pay maintenance fee with credit card

Mox — Tue, 01 Dec 2020 19:08:45 GMT

No CVV is ment to offer protection against to target card-not-present fraud by asking for a simple code that should be easy for legitimate cardholders to provide, but is unknown to a fraudster. There is a reduced chance that your account will be used to make unauthorized purchases when someone obtains your credit card number without the CVV code. By giving your credit card number and CVV code gives, at least in theory, unlimited access to your card.

It is my understanding that Merchants can choose whether to require the CVV code. But most online merchants do, and if you want to make a purchase with them, you'll need to provide your CVV code, usually with your credit card number and its expiration date.

Re: Unable to pay maintenance fee with credit card

Mox — Mon, 07 Dec 2020 13:57:12 GMT

Okey, I tried with a third card and now the payment worked.

I got an email confirmation, but my dashboard is not yet updated.

Re: Unable to pay maintenance fee with credit card

cmesanuc — Tue, 29 Dec 2020 22:44:32 GMT

I am not able to pay either. I receive the same SAML error that so many have been posting about. I have also called and left a message with customer support yet no one has contacted me back. The first question is yet to be answered as to why we are receiving this error ? This is truly poor customer service and site issues from ISC2. Apparently you do not care about getting members to renew and pay their maint. fee.

Re: Unable to pay maintenance fee with credit card

Moin — Mon, 31 May 2021 15:29:30 GMT

I'm also not able to pay my AMF with credit card. It Says "Error Please Try Again". I tried multiple times but nothing is working. This is very frustrating. Sent email to the support but no response yet. Very poor service of the site and customer support.

Re: Unable to pay maintenance fee with credit card

Paolo — Mon, 31 May 2021 18:35:11 GMT

I have identical problem, trying with 2 different, issued by different providers, valid , active functioning and belonging to me credit cards - the payment fails with the same error displayed on the screen.

When I go deeper and analyse the traffic sent and received by the web browser when trying to pay I see the following error:

Response from Payment Gateway

Payflow Pro (USD) Live

Response status:"Error"

Message: "Fraudulent activity detected: Carding."

It seems that IC2 has false positive in transition scoring and rejects valid credit cards payments. I tried one of the cards in online payment and it works. This excludes credit card/credit card /bank problem.

Kind regards

Paolo

Re: Unable to pay maintenance fee with credit card

tonyshiver — Tue, 01 Jun 2021 12:48:38 GMT

@Paolo @Moin

We are aware of an issue that occurred over the weekend with our third-party payment processor. That issue has been resolved.

Please try to submit your payment again and contact Member Services if you continue to have issues.

http://www.isc2.org/Contact-Us

Tony Shiver

Manager, Member Services

Re: Unable to pay maintenance fee with credit card

Bibe — Fri, 30 Jul 2021 14:59:08 GMT

Hi,

The problem still persists. EMEA support has voicemail active, and my AMP is due tommorow.

Tryed two different cards, but unsucessfull.

Is 90 days grace period valid? is it possible to dial to US number outside US?

Re: Unable to pay maintenance fee with credit card

mtheo — Fri, 30 Jul 2021 15:12:12 GMT

@Bibe Thank you for posting and sorry to learn of the issue you are experiencing when attempting to pay your AMF. To assist you, one of our Support Coordinators will be contacting you via the email listed on your account.

Re: Unable to pay maintenance fee with credit card

Bibe — Tue, 03 Aug 2021 08:42:59 GMT

Hi,

So I had feedback from support, directing me to contact my bank, and after having spent entire morning trying to troubleshoot the issue with my bank, it turns out that the requests never reach end-user bank. This is not end-user problem, and since only way to pay Maintenance fee is via Card, the link should work and accept all cards regardless of country of origin. I really hope that someone is addressing this issue and (ISC)2. It's frustrating having to do wire transfers just because card paying function does not work.

Re: Unable to pay maintenance fee with credit card

jbnye — Wed, 11 Aug 2021 06:04:46 GMT

Hi,
Are you able to get this payment issue resolved.
I am also facing the same issue now.

Re: Unable to pay maintenance fee with credit card

BPM — Thu, 04 Aug 2022 10:23:48 GMT

I'm having the same issue. Looking at this thread it seems to be a recurring problem over the last two years for ISC2. I contacted my bank when this occurred earlier and they had approved the transactions on their side. This has wasted my time this morning, taking credit card payments should not be so problematic. The red error notice that the transaction was declined (which is incorrect according to my bank) is not enough and should include directions to phone the ISC2 customer team. I shouldn't have to use a search engine to find a solution to this common problem on your community site. Surely taking money should be made easy if you want to retain members, I wonder how many have just given up in the past.

Re: Unable to pay maintenance fee with credit card

rd2 — Fri, 16 Sep 2022 01:39:05 GMT

The issue is still not fixed. When I am trying to make payment, after pressing the Pay Now button it does nothing. I called one of the support number but didn't get any help.

Thanks.

RESTORED: Re: Unable to pay maintenance fee with credit card

AndreaMoore — Wed, 21 Sep 2022 21:20:45 GMT

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience.

Re: Unable to pay maintenance fee with credit card

jbabcockii — Tue, 27 Sep 2022 15:28:21 GMT

I am having this same problem today. I tried to call and got a voice mailbox to leave a message.

Re: Unable to pay maintenance fee with credit card

IrfanMuhammad — Fri, 06 Jan 2023 21:13:57 GMT

I am facing the same issue regarding AMF fee, my cards are working fine with other online transactions but its not working on ISC website.

I contacted my bank and the error they noted is the format issue .. i think ISC should make it easy for us to pay amount and get our certifications and membership.

Please resolve my issue or give me any locak account where i can transfer on behalf os ISC.

Unable to pay maintenance fee with credit card - Uttam Dookhran - 6th March 2023

uttamdook — Mon, 06 Mar 2023 13:14:57 GMT

Good day,

I do trust all is well. I recently passed my Certified in Cybersecurity exam, and wish to make my first AMF payment. Unfortunately, I have been declined on numerous attempts. My credit card information was entered correctly, and there are funds available, but I am still unable to complete payment, can you please assist, thank you.

Best regards,
Uttam Dookhran