topic Re: Question about (ISC)^2 Learn: Can't get CPEs in Member Support

Question about (ISC)^2 Learn: Can't get CPEs

yamachan — Mon, 09 Nov 2020 13:27:54 GMT

I completed "Utilizing Big Data" https://learn.isc2.org/d2l/home/8019 in (ISC)^2 Learn on 3rd May, but I still haven't gotten CPEs.
Please investigate.

Re: Question about (ISC)^2 Learn: Can't get CPEs

tonyshiver — Mon, 09 Nov 2020 13:30:44 GMT

@yamachan If you haven't already, please contact Member Services and one of our Member Support Coordinators can look into these CPEs for you.

http://www.isc2.org/Contact-Us

Tony Shiver

Manager, Member Services

Re: Question about (ISC)^2 Learn: Can't get CPEs

yamachan — Mon, 09 Nov 2020 13:56:04 GMT

Thank you, I am contacting apac-japan.

Re: Question about (ISC)^2 Learn: Can't get CPEs

AlecTrevelyan — Tue, 10 Nov 2020 10:09:51 GMT

I haven't completed any PDI courses in a while, and this may have changed now as I know automatically adding the CPEs for you was on the roadmap, but the last time I did a PDI course you needed to manually add the CPEs yourself as per the instructions on screen when you started the course and when you completed the course, and in the final email you received afterwards.

Re: Question about (ISC)^2 Learn: Can't get CPEs

yamachan — Wed, 11 Nov 2020 01:03:37 GMT

@AlecTrevelyanThank you for your kindness.
There were no such instructions when I took the course.
It was 6 months ago, so I don't remember much about it. I'll take another course and try it out.
I'm contacting (ISC)^2 in Hong Kong but no response yet.

Re: Question about (ISC)^2 Learn: Can't get CPEs

AlecTrevelyan — Wed, 11 Nov 2020 09:17:33 GMT

This is what used to appear in the emails you would receive after completing the course:

This was from the last PDI course I completed which was in December 2019. Note the last two sentences of the paragraph.

Even if auto submitting CPEs was introduced after that point, I think it's safe to say if the CPEs haven't appeared after six months then adding them manually will be the quickest and easiest thing for you to do rather than going through member services and all that entails!

Re: Question about (ISC)^2 Learn: Can't get CPEs

yamachan — Thu, 12 Nov 2020 02:44:57 GMT

There's nothing in awords.
The FIlnal Assessment says you passed, the icon says completed, and what other traps are there?

There's nothing in awords.

Re: Question about (ISC)^2 Learn: Can't get CPEs

yamachan — Fri, 13 Nov 2020 00:07:03 GMT

When I took other courses, the "Completion Certificate" appeared in Awards.

So I checked the "Progress Summary" of "Utilizing Big Data" again, but it didn't show "Surveys Completed". So, I committed one of the Surveys and got a "Completion Certificate".
I can't remember I forgot to commit. But I was fooled by the fact that the icon says "completed". If the "Completion Certificate" does not appear in Awards, it is not actually finished.