topic Re: Login problem: Unable to change password, unable to reset in Member Support

Login problem: Unable to change password, unable to reset

mkrcar — Mon, 09 Oct 2023 09:40:59 GMT

Hi Guys,

I ran into strange problem, my account some how is not allowing me to change password, it keep asking me to connect with customer support.

I am wondering if anyone else is having this issue?

MKR

Re: Login problem: Unable to change password, unable to reset

mkrcar — Wed, 04 Nov 2020 19:11:30 GMT

getting below message:

A password reset request was made for your Okta account. If you did not make this request, please contact your system administrator immediately.

At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.

Re: Login problem: Unable to change password, unable to reset

AndreaMoore — Wed, 04 Nov 2020 23:10:12 GMT

@mkrcar

I apologize. Please email membersupport@isc2.org. with your name, member ID and your preferred email/phone # so someone can assist you with your account.

Re: Login problem: Unable to change password, unable to reset

mkrcar — Thu, 05 Nov 2020 16:24:06 GMT

Dear Lori,

I am in touch with support team but answer I am getting is that it will take 10 days to reset password, which is quite strange and beyond my understanding.

Thanks