topic Re: UPDATE: Member Dashboard Is Available in Member Support

UPDATE: Member Dashboard Is Available

AndreaMoore — Fri, 30 Oct 2020 15:50:12 GMT

The Member Dashboard, CPE and AMF Portals are online now.

Thank you for your patience.

If you have any issues with your specific account, please contact Member Services at: https://www.isc2.org/Contact-Us.

Re: UPDATE: Member Dashboard Is Available

AlecTrevelyan — Fri, 30 Oct 2020 21:35:30 GMT

Everything looking tickety-boo again!

All icons a uniform size, all headline figures 100% correct, and all individual transcript entries visible and correct!

Re: UPDATE: Member Dashboard Is Available

OliverC — Wed, 04 Nov 2020 09:12:51 GMT

I'm afraid I can't quite share the enthusiasm about the Member Portal being back up.

For a week now, I have been trying to pay may AMF for my next CISSP term. Since the maintenance, the authentication workflow for the credit card payment appears to be broken.

The error shows regardless of whether I access via laptop or mobile and irresepective of whether I am at home,in the office, or in my mobile provider's network.

I have been trying this every day since Friday and sometimes the error does change into a SalesForce sign-in form, but the it reverts back to this. So it does look like this is being worked on.

Nevertheless, can anyone give an estimate on when this will be fixed? I do reather urgently need a certificate for my new 3 year term rather urgently and my attempts to contact the EMEA membership team have so far not been successful.

Re: UPDATE: Member Dashboard Is Available

AndreaMoore — Wed, 04 Nov 2020 23:07:49 GMT

@OliverC

Someone from Member Support will reach out to you. I apologize for the inconvenience.

Re: UPDATE: Member Dashboard Is Available

OliverC — Thu, 05 Nov 2020 12:17:35 GMT

Thanks Andrea. Problem has been identified and is being solved.