topic Re: Untimely renewal? in Member Support

Untimely renewal?

TimG — Tue, 03 Nov 2020 06:23:06 GMT

I was surprised this morning to receive an email to say that my AMFs have been paid, my CPE is up-to-date and my CISSP certification has been renewed for another 3 years. This is all very pleasant, but my current certification has another year to run. I've checked the email - the embedded links look genuine and it passes DMARC so I don't think it's a phish.

Has anyone else seen something similar? If the system's had a bit of a moment and affected us all then I guess it will be spotted and put right. If not then I'd best contact our local support office to thank them for my VIP treatment...

Re: Untimely renewal?

albert_t — Tue, 03 Nov 2020 09:06:29 GMT

Same here - and my certification should run out in June 2021, so it's not even the right month.

Re: Untimely renewal?

TimG — Tue, 03 Nov 2020 09:11:02 GMT

Thanks for that - I'll ping a message to our membership support folk then as it looks as though something has gone bent.

Re: Untimely renewal?

eparedes_214 — Tue, 03 Nov 2020 12:22:58 GMT

Good morning Tim, thank you for informing us of this. Would you kindly email me at eparedes@isc2.org and provide to me your member ID# so we can investigate this further. Kindly cc: membersupport@isc2.org as well.

Much appreciated,

Beth Paredes

Re: Untimely renewal?

eparedes_214 — Tue, 03 Nov 2020 12:24:18 GMT

Hello Albert,

Thanks for letting us know of this. Kindly email your member id# me at eparedes@isc2.org and cc: membersupport@isc2.org so we can look into this further.

Much appreciate this.

Beth Paredes

Re: Untimely renewal?

AndreaMoore — Tue, 03 Nov 2020 14:33:20 GMT

We are aware of an inaccurate email sent out to some members regarding their recertification. We are working on the issue. For now, please disregard that email.

Re: Untimely renewal?

TimG — Tue, 03 Nov 2020 14:43:21 GMT

Thanks, Andrea.

Good luck with it!