topic Re: Member Dashboard Unavailable in Member Support

Member Dashboard Unavailable

AndreaMoore — Thu, 29 Oct 2020 15:43:46 GMT

Due to recent system maintenance, some online services have been disrupted. As our team works to resolve these issues, the Member Dashboard is temporarily unavailable. We apologize for any inconvenience. If you require immediate assistance, please contact Member Support.

Thank you for your patience. We will post an update here on the Community as soon as the Dashboard is available again.

Re: Member Dashboard Unavailable

NerdBird — Fri, 30 Oct 2020 12:30:21 GMT

I have been trying to submit my last few CPEs over the last 3 days, my deadline is today. I may have satisfied them, as I had some "submitted on behalf of" pending, but I can't see them and I've attended an event this month that I planned to submit too. I've contacted member services by email and phone but no reply yet. I don't want my membership suspended just because the portal isn't available. Can anyone advise?

Re: Member Dashboard Unavailable

AndreaMoore — Fri, 30 Oct 2020 12:59:14 GMT

@NerdBird

I apologize for the inconvenience. We are working on getting our systems up and running ASAP. You have a 90-day grace period so you will have time to fulfill these requirements. Again, I apologize for the technical issues.

Re: Member Dashboard Unavailable

NerdBird — Fri, 30 Oct 2020 14:42:24 GMT

Thanks, but due to maternity leave I've used my grace period this cycle.
Today is the absolute last day and I've offered to provide evidence for
CPEs via email to member services but they haven't come back to me yet...

Re: Member Dashboard Unavailable

AndreaMoore — Fri, 30 Oct 2020 14:50:42 GMT

@NerdBird

Sending you a private message here. Please check you email in this platform.

Re: Member Dashboard Unavailable

AndreaMoore — Fri, 30 Oct 2020 15:21:52 GMT

The Dashboard, CPE and AMF portals are back online. Thank you for your patience.

Please contact member services if you experience any issues related to your accounts. https://www.isc2.org/Contact-Us

Re: Member Dashboard Unavailable

austinjwolff — Sun, 15 Nov 2020 00:04:10 GMT

Hi. Does this have anything to do with there being an SSO error from what appears to be Okta when I attempt to pay my AMF? I select "pay with card" and then it errors out.

Re: Member Dashboard Unavailable

tonyshiver — Mon, 16 Nov 2020 13:40:18 GMT

@austinjwolff If you haven't already, please contact Member Services and one of our Member Support Coordinators can work with you to resolve this SSO error.

http://www.isc2.org/Contact-Us

Tony Shiver

Manager, Member Services