topic Re: Provisional pass CISSP - No mail in Member Support

Provisional pass CISSP - No mail

TheTech — Wed, 16 Sep 2020 05:35:14 GMT

Hello all,

Provisionally passed CISSP on Friday 11th September, received the printout from pearson vue which states 2-5 days for Pearson to transfer results.

I am pre-empting potential issues and raising this post due to a lot of similar posts around no email being received and issues being discovered. Currently I have filled out the endorsement process but cannot submit due to no results yet.

In my Pearson vue dashboard I can see that the exam has a status of delivery successful

Any help from Pearson vue/ISC2 would be gratefully received

Regards

Matt

Re: Provisional pass CISSP - No mail

tonyshiver — Wed, 16 Sep 2020 15:36:15 GMT

@TheTech We ask that you wait the full 5 days to allow time for Pearson Vue to transmit your exam results. If that time passes without our receipt of your exam result, please contact Member Services and one of our Member Support Coordinators can investigate.

Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org

Tony Shiver

Manager, Member Services

Re: Provisional pass CISSP - No mail

TheTech — Wed, 16 Sep 2020 15:54:43 GMT

Thanks Tony, it has already passed 5 days and mail already sent to support.

Regards

Matt

Re: Provisional pass CISSP - No mail

TheTech — Thu, 17 Sep 2020 03:42:19 GMT

I have just finished a chat with Pearson Vue chat support and they have advised that a case was raised from the testing center in regards to a palm scanner.

When I attended my exam I provided all required ID and they attempted a palm vein scan but it did not work (I am not sure of the reasons as nothing else was said and I was allowed to continue). I was unaware of a case being raised.

Concerning is that Pearson Vue are now advising me to wait another 3-5 business days while they investigate.....Not sure how that really affects me because I have done everything that has been asked of me as per test taking requirements. I really hope it is not me who is being "investigated"

Has anybody else had these issues?

Re: Provisional pass CISSP - No mail

TheTech — Fri, 18 Sep 2020 01:33:54 GMT

Still no response from ISC2, support have not responded within the Two business days.....Not sure how I am actually meant get communication here??

Re: Provisional pass CISSP - No mail

tonyshiver — Fri, 18 Sep 2020 12:36:41 GMT

@TheTech My apologies for the delayed response. One of our Member Support Coordinators will contact you this morning. Please let me know if you don't hear from someone.

Tony Shiver

Manager, Member Services

Re: Provisional pass CISSP - No mail

TheTech — Fri, 18 Sep 2020 14:36:36 GMT

The problem is with Pearson VUE, they will not release my results to ISC. As mentioned previously there was a faulty palm vein scan but they still allowed me to complete the exam. No mention of this being an issue..

Spoke to Pearson VUE again today he then told me a case was raised for my score report.....I asked which was it, score report or faulty vein scan...they could not answer. I then spoke to to the test center who confirmed that a case for a faulty palm scan was raised but nothing they could do.They gave me a number to call for Pearson VUE who told me that the results were being released but they have not.

I invest time and money to complete and pass this exam to only be held back through no fault of my own. I did everything that was asked of me before, during and after the exam! Not sure as to why I should have my results withheld due to faulty equipment

Re: Provisional pass CISSP - No mail

TheTech — Fri, 18 Sep 2020 16:38:47 GMT

Still no contact and still no results. Disappointed in both ISC2 and Pearson VUE, more so the latter.

So now it seems I will have to wait until Monday before maybe hearing back from someone.

Poor service

Re: Provisional pass CISSP - No mail

TheTech — Tue, 22 Sep 2020 06:39:01 GMT

Update:

Still no resolution, Pearson VUE will not release my results to ISC2 and will not provide information is as to what the issue is. As mentioned previously they wanted more palm scans which have been provided

Support are inconsistent in there responses and the last agent I spoke to told me he couldn't tell me anything. This is a quote from the agent:

"I apologize but due to the Covid19 pandemic it is taking more time than usual days."

Not sure what is taking more time.........

Testing center advised me that they have had faulty equipment for 3 months and they always have issues taking scans!

Pretty much fed up at this point.....investment of time and money to only all this waiting around with no clue as to why they cannot release my results.

Re: Provisional pass CISSP - No mail

TheTech — Tue, 22 Sep 2020 15:00:25 GMT

Another update:

Pearson VUE have now told me they don't have my results

SO......to sum up, at first they have said they don't have my palm vein scan and made me go back to the test center to re-scan and now they are saying they don't have my results.......yet ISC2 are saying the results were not fully uploaded?

0 Help or information from nobody......

Re: Provisional pass CISSP - No mail

CY — Thu, 24 Sep 2020 05:58:03 GMT

I too did not receive any formal exam results after passing my exam on 16 Sep. Today is 24 Sep, well past 5 days as indicated on the provisional pass letter and email I received.

Re: Provisional pass CISSP - No mail

tonyshiver — Thu, 24 Sep 2020 12:00:22 GMT

@CY Please contact Member Services and one of our Member Support Coordinators can look into this for you.

Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org

Tony Shiver

Manager, Member Services

Re: Provisional pass CISSP - No mail

TheTech — Sat, 26 Sep 2020 03:02:23 GMT

Still no results and not any closer to getting them.

@tonyshiverThe only update I am receiving from ISC2 are repeated emails from the same agent tell me "I want to notify that you that I have received your inquiry and are currently reviewing the issue." - You are not telling me what the issue is and why Pearson wont release my results, and if you do not know that then you are not talking to Pearson as you have previously informed me.

This is beyond a joke now with both Pearson and ISC2 avoiding dealing with this issue (to which I have no real idea as to what the issue is.)

Constant battles to get non-conflicting information and Pearson repeatedly advising "Please wait X number of days"

Am I under investigation from Pearson? Who knows! I feel like this is heading to a revoked pass but I am definitely feeling victimized as if I have done something wrong due to their own equipment and support not working as required.

3 days ago told to wait 2-3 days, yesterday told that resolution will be provided today. Today told wait 3-5 days then told to call a number which is not open on weekend..........

Adding more as I would like an absolute resolution and not for this to drag out @isc2, @isc2Bobby, @Tim_ISC2, @TaraZ_isc2, @PatriciaISC2, @AndreaMoore, @amandavanceISC2, @Kaity,