topic Re: Provisionally passed CISSP but still radio silence from ISC2 in Member Support

Provisionally passed CISSP but still radio silence from ISC2

WhitakerTW — Sat, 30 Nov 2019 10:33:02 GMT

Hi Member Support,

I've recently completed the CISSP exam (2019/11/05 ~12:07 GMT) and received the letter that I had provisionally passed. I have created the ISC2 account

I have a concern that the letter I had from Pearson VUE contained no unique reference which I can track the current status of the results.

I’ve waited now 13 business days with several emails to the member support emails quoted on their contact Us with nothing but radio silence.

Has any one else had issues getting their exam results?

Re: Provisionally passed CISSP but still radio silence from ISC2

AndreaMoore — Mon, 25 Nov 2019 15:32:25 GMT

Hi Tim,

I just sent a request to Member Support to reach out to you. They should be able to help you. If you need anything else, here is the direct contact information:

https://www.isc2.org/Contact-Us#contact

https://www.isc2.org/Contact-Us

There may be a delay this week due to the holiday/short week. I hope you have a wonderful Thanksgiving week and enjoy celebrating with family/friends.

We are thankful for you and all of our members!

~Andrea

Re: Provisionally passed CISSP but still radio silence from ISC2

WhitakerTW — Wed, 27 Nov 2019 17:37:53 GMT

Thanks Andrea,

I’ve still not heard anything back so rang the London office and left a message to call back because it’s starting to drag on a little

Re: Provisionally passed CISSP but still radio silence from ISC2

Nurgster — Thu, 28 Nov 2019 12:57:58 GMT

I'm in the same boat - passed 8th November but still haven't been able to submit endorsement form; I've had a generic "our IT team are investigating" response from support, but no actual ETA on when it'll be fixed.

Re: Provisionally passed CISSP but still radio silence from ISC2

WhitakerTW — Thu, 28 Nov 2019 13:17:44 GMT

Glad to hear it's not just my results which are in the internet ether 🙂

Re: Provisionally passed CISSP but still radio silence from ISC2

Nurgster — Thu, 28 Nov 2019 13:47:47 GMT

FYI, I just called the UK Support number, and was told that the team responsible for fixing this is on holiday until next week (due to Thanksgiving)

Re: Provisionally passed CISSP but still radio silence from ISC2

Cyberconstlearn — Fri, 29 Nov 2019 20:35:36 GMT

I might suggest editing your first post and removing the email address from it.

Re: Provisionally passed CISSP but still radio silence from ISC2

WhitakerTW — Sat, 30 Nov 2019 10:34:41 GMT

forgot I put that on 🙂 thanks

Re: Provisionally passed CISSP but still radio silence from ISC2

Cyberconstlearn — Sat, 30 Nov 2019 18:33:56 GMT

No problem!

Re: Provisionally passed CISSP but still radio silence from ISC2

Nurgster — Tue, 03 Dec 2019 13:37:43 GMT

Quick update - I haven't heard from support, but I have been able to submit my endorsement application, so it looks like things are now moving forwards.

Re: Provisionally passed CISSP but still radio silence from ISC2

AndreaMoore — Tue, 03 Dec 2019 14:25:32 GMT

@Nurgster I reached out yesterday on your behalf and they said they were working on it. Thanks for the update. Have a great day!