topic Re: Next Step for Approved Application Email in Member Support

Next Step for Approved Application Email

catcallsbeth — Thu, 17 Oct 2019 14:56:23 GMT

Hi, I got a email saying the following:

<<Your application for CISSP has been reviewed and is now complete. Please check www.isc2.org/dashboard to review your certification status.>>

However, when I login at the Dashboard link, I see nothing indicating my certification status and no way of paying dues. Any advice would be greatly appreciated!

Re: Next Step for Approved Application Email

AndreaMoore — Fri, 18 Oct 2019 13:04:15 GMT

Hi! Feel free to reach out to the Member Services support team. They should be able to help you.

+1.866.331.ISC2(4722)
+1.727.785.0189
membersupport@isc2.org

Re: Next Step for Approved Application Email

catcallsbeth — Wed, 23 Oct 2019 12:33:16 GMT

I emailed Member Support several days ago and have heard nothing back yet.

Re: Next Step for Approved Application Email

AlecTrevelyan — Thu, 24 Oct 2019 10:28:27 GMT

Emails and voicemails take a while to get a response - we're talking a couple of weeks.

If you really need to speak to them you should call them and keep calling until you reach someone.

Re: Next Step for Approved Application Email

catcallsbeth — Thu, 24 Oct 2019 10:52:27 GMT

Thanks, someone got back to me and helped. If anyone else has this problem, you'll need to contact member support.

Re: Next Step for Approved Application Email

AndreaMoore — Thu, 24 Oct 2019 12:34:53 GMT

Great! I am glad someone helped you. I reached out to them for you too.