topic Re: Cannot enter cpe credits in Member Support

Cannot enter cpe credits

fpmeli0820 — Tue, 25 Feb 2020 23:57:51 GMT

I cannot enter CPE for over two weeks. this is the error I get An internal server error has occurred Error ID: 515042304-62239 (119852647). doesnt anyone know how to get around this?

Re: Cannot enter cpe credits

AlecTrevelyan — Wed, 26 Feb 2020 07:22:02 GMT

@fpmeli0820 wrote:
I cannot enter CPE for over two weeks. this is the error I get An internal server error has occurred Error ID: 515042304-62239 (119852647). doesnt anyone know how to get around this?

Member Services know how...

You can find their contact details in the "contact" links at the bottom of this site and on the main ISC2 site.

I recommend you call them and keep calling until you speak with someone if you want a fast resolution.

Re: Cannot enter cpe credits

Kaity — Wed, 26 Feb 2020 17:12:19 GMT

Hi @fpmeli0820 - please give us a call to help. For HQ, dial 1-866-331-4722 and press 1 for member services. Then you'll want to press 2 for certificate maintenance inquiries.

We're taking calls from 9am-5pm ET Monday-Friday. If you end up leaving a message, you should receive a call back on the same day.

Re: Cannot enter cpe credits

spohu — Sun, 01 Mar 2020 13:45:33 GMT

Hello,

I reproduce similar error :

"An internal server error has occurred Error ID: 1039870448-30809 (119852647)"

when I want to view CPE status details from my dashboard or I go directly to the link https://cpe.isc2.org/s/

This error happens after I enter CPE credits.

Regards,

Re: Cannot enter cpe credits

Kaity — Mon, 02 Mar 2020 14:14:55 GMT

Hello @spohu - I am sharing this information with our team so that they can review and correct. Thank you for letting us know!

Re: Cannot enter cpe credits

spohu — Mon, 02 Mar 2020 18:21:14 GMT

Hello @Kaity,
I have no more error. I can enter new CPE.
Thanks for your help.

Re: Cannot enter cpe credits

AndreaMoore — Mon, 02 Mar 2020 21:28:38 GMT

@spohu @fpmeli0820

The CPE portal issues should be resolved now. We apologize for the inconvenience. Please let us know if you have any further difficulties uploading CPEs by either emailing membersupport@isc2.org or calling +1-866-331-ISC2(4722).