topic Re: Credential Renewal in Member Support

Credential Renewal

Joe_Duffy — Mon, 09 Oct 2023 09:33:59 GMT

My customer requires me to keep my credentials updated. So I've completed my CPE's and paid my fee's, but my expiration date is still the same.

When does it update? (and PLEASE don't tell me next month)

To maintain access with my customer I can't expire i.e. wait till the first of the month.

Re: Credential Renewal

Joe_Duffy — Mon, 06 Jul 2020 19:05:25 GMT

ISC(2) are you in there?

Now that you have created this monster of a credentialing system, it seems that you may have to invest some time and money into it to manage our (your customers) data to be current.

Because you only process renewals on the first business day after my credential expires, and thus won't update my expiration date, my customers will be denying me from work and probably canceling my account(s) accesses because you will not certify that I'm current on training and paid my fee's.

Please remind me why I (we as a group) pay you $125 a year?

Looking for a solution ASAP!

Please fix this! As I see it, you won't get around to officially marking me current until August 6th, 2020 or so!

Re: Credential Renewal

CraginS — Mon, 06 Jul 2020 19:17:41 GMT

@AndreaMoore I think this is the third member post here who needs to have no break in ability to present a current certification to an employer or client. We have learned that renewals are not started until the expiration day, guaranteeing at least two weeks of break in presentable verification, Cab you please push to elevate the issue so that renewal begins any time within 60 days of the current expiration date as soon as CPE have been verified and the AMF has been paid?

@Joe_Duffy is correct, this is a critical support issue for members after (ISC()2 spending years convincing employers to rely on the "Gold Standard.:

Craig

Re: Credential Renewal

Joe_Duffy — Mon, 06 Jul 2020 19:24:39 GMT

Craig,

Appreciate the assist, hopefully it will help

Respectfully,

Joe Duffy

Re: Credential Renewal

AndreaMoore — Mon, 06 Jul 2020 19:40:05 GMT

@Joe_Duffy - I will send this to Member Support to have someone assist you. If you need further assistance, you can email/call Member Support at https://www.isc2.org/Contact-Us

@CraginS - Thank you. I will forward your comments along as well.

Re: Credential Renewal

mencik — Mon, 06 Jul 2020 20:22:26 GMT

This should really be easy. ISC2 opens the ability to pay annual fees at some point in advance (45 - 60 days?). Once that fee has been paid and the system recognizes that CPEs have been fullfilled, simply increment the expiration date by 3 years.

This will affect me as well this coming November. I hope that the system will be fixed by the time I pay my fees sometime in October.

Steve Mencik
CISSP, ISSAP, ISSEP

Re: Credential Renewal

Joe_Duffy — Tue, 07 Jul 2020 13:54:10 GMT

Wow this has been known for a 1.5 years and no one has attempted to fix it?

https://community.isc2.org/t5/Member-Support/ISC2-Certification-Renewal-Policy-Negative-Impact-Paying-Members/td-p/18578

Yes my access will be "disable" and possible "deleted" if I can't get my updated credentials into the proper systems.

With COVID-19 and other staffing problems going on in DOD, they are actually being more stringent because there are less people available to watch and defend.

@CraginS pointed you all to this back in February 7th, 2019.

Respectfully,

- Joe

Re: Credential Renewal

AndreaMoore — Tue, 07 Jul 2020 21:15:03 GMT

@Joe_Duffy

As long as you are current on AMFs and have satisfied your CPE requirements during your certification cycle, your verification results returned here https://www.isc2.org/MemberVerification will not show as expired. Your current expiration date of July 31, 2020 will update to July 31, 2023 on August 1, 2020, when monthly recertifications are run. Your verification results will not return an expired certification date during this time period. If you would like to verify the status of your account, including confirmation of AMF and CPEs, please contact membersupport@isc2.org.

Re: Credential Renewal

Joe_Duffy — Tue, 07 Jul 2020 16:31:03 GMT

@AndreaMoorethat is not the issue, I need to show the date prior to 7/31/2020.

I have to upload my certificate to them prior to to maintain accreditation.

The DOD systems use the actual date in there system. So there will be a gap. They will still have 7/31/2020 in their system on 8/1/2020 and ISC(2) data won't show up there for a day or few.

This chicken and egg issue is going to cause me a week off because I won't be able to show I'm current PRIOR to the expiration and I will get locked out for not being current.

ISC(2) claims to be the Gold Standard of certifications, well we need the organization to get out of the old days of when we get around to it.

There are plenty of credential systems (even state department of licensing) that issue credential prior to their expiration date (look at your drivers license) In my state (Minnesota) if your drivers license expires, you have to take the test again.

So lets get updated here!

Re: Credential Renewal

mencik — Tue, 07 Jul 2020 16:41:21 GMT

The new renewal date should update as soon as the payment of fees is accepted and CPEs are satisfied. Computer technology is sufficient to allow for something more than a monthly update. Please move your computer systems out of the 1970's batch mode.

Re: Credential Renewal

Joe_Duffy — Tue, 07 Jul 2020 16:43:25 GMT

@AndreaMoore

From: Mail Delivery System <MAILER-DAEMON@vadc01-egs02.gd-ms.com>
Sent: Tuesday, July 7, 2020 11:40 AM
To: Duffy, Joseph P
Subject: Undeliverable: DOD Requirement for non expired credentials

The following message to <membersuppport@isc2.org> was undeliverable.

The reason for the problem:

5.1.0 - Unknown address error 550-'Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [oCUDVxEEMFO2fvVNBM_O_A.us161]'

From: Duffy, Joseph P
Sent: Tuesday, July 7, 2020 11:40 AM
To: membersuppport@isc2.org
Subject: DOD Requirement for non expired credentials

ISC(2)

What’s the deal? I’ve met my CPE’s and paid my fee’s, but I won’t get updated credentials until after I expire? This is causing me a work related issue because my certificate that my employer and DOD holds shows that I expire on 7/31/2020 and you won’t issue a new one before that date.

https://community.isc2.org/t5/Member-Support/Credential-Renewal/m-p/37024/highlight/false#M7639

Need something to show them I’m current so my accounts don’t get disable awaiting the paperwork shuffle

If ISC(2) is the gold standard of credentials then we all need a better method

I need a resolution before the end of the month.

Respectfully,

Joe Duffy

Re: Credential Renewal

AndreaMoore — Tue, 07 Jul 2020 16:52:24 GMT

@Joe_Duffy,

I'm sorry that email bounced back. I mistyped the email and noticed support has 3 p's. I have forwarded this to member support for you.

I apologize. The email should be working. It is membersupport@isc2.org.

Re: Credential Renewal

Joe_Duffy — Tue, 07 Jul 2020 21:11:05 GMT

All,

Mr. Shiver was able to update my dates and send me the required information. Thanks to all for the comments and assistance.

Hopefully the process can be updated so that this is not an issue for the future.

If your reading this in the future and are having issues with the process, contact membersupport@isc2.org (don't use 3 p's like I did!)

Respectfully,

- Joe

Re: Credential Renewal

Olivera96 — Sat, 01 Aug 2020 16:52:53 GMT

I'm in the same boat as @Joe_Duffy...my credentials expired yesterday (31 JUL 2020)...it's 1 AUG 2020 and I'm showing as expired in Member Verification. I'll give it due to the fact that it's a weekend, but this should be an easily automated process...and one that, as many have mentioned, should preclude any sort of gap in our certification status--CPEs complete...dues up to date...etc.

Thanks for your prompt attention to this issue.

mario olivera, cissp(?)

Re: Credential Renewal

Nathan_H — Sun, 02 Aug 2020 21:56:14 GMT

Like Olivera96, my credential expired on 31 July and still shows expired. I've e-mailed member support and hope to hear from them tomorrow. I'm really hoping this gets renewed before someone checks my certification to ensure I'm still in compliance.

I wonder if I should pick up a CompTIA CASP+ just in case this causes problems with my contracts every 3 years.

Re: Credential Renewal

tonyshiver — Tue, 04 Aug 2020 18:29:28 GMT

@Nathan_H and @Olivera96 , I believe you should both now show active in the verification tool.

We appreciate your feedback (and those of others) for whom this is an issue. Our team is aware of it and hope to roll out a resolution in the near future.

Tony Shiver

Manager, Member Services

Re: Credential Renewal

tgc3 — Mon, 31 Aug 2020 16:20:08 GMT

I am currently experiencing this issue with my certificate expiring today. Is there a way to print the next certificate yet? I have contacted MemberSupport@isc2.org and am waiting for a reply from them. I have been contacted today that my account will be disabled without that updated certificate.

Re: Credential Renewal

mencik — Tue, 08 Sep 2020 19:31:49 GMT

I have not see any actual solution provided for the general case as of yet. Just one person at a time intervention.

I'll admit that my programming skills are a bit rusty, but I think that this bit of pseudo-code implemented properly would solve the problem.

IF ((expiration_date - current_date) <= 45 days) AND (CPEs fully completed) AND (AMFs fully paid))
THEN expiration_date = expiration_date + 3 years;

I can't understand why it has taken more than weeks to implement this, let alone the several years that members have been asking for it.

Steve Mencik
CyberCore Technologies
CISSP, ISSEP, ISSAP

Re: Credential Renewal

michaelluczkow — Tue, 08 Sep 2020 23:23:06 GMT

Yet another person in need of my updated certificate (digital is fine). Expired 8/31. CPEs good. AMF paid on 9/1 (earliest available date to pay). It's over a week later and I still can not download my new certificate...

Re: Credential Renewal

mencik — Thu, 08 Oct 2020 17:57:28 GMT

@michaelluczkow wrote:
Yet another person in need of my updated certificate (digital is fine). Expired 8/31. CPEs good. AMF paid on 9/1 (earliest available date to pay). It's over a week later and I still can not download my new certificate...

When did it finally become available?