topic Re: Single sign-on error in Member Support

Single sign-on error

jcg1013 — Fri, 17 Jul 2020 13:48:07 GMT

When I try to go to the CPE section or to Profile/Print Member Digital Certificate, I get a single sign-on error - this is on a Mac using all three browsers (Safari, Firefox, Chrome). I even tried using another machine running Windows10 and IE and it happens over there too. I searched the forum for single sign-on to see if there were any answers, but this appears to be a long standing problem without a solution. When will this get fixed? Thanks.

Re: Single sign-on error

dcontesti — Fri, 17 Jul 2020 14:03:31 GMT

Maybe @tonyshiver or @AndreaMoore can assist on this one.

Re: Single sign-on error

Radioteacher — Fri, 17 Jul 2020 14:30:26 GMT

I have the same issue and just called them on the phone this morning. They answered quickly and were very helpful. They put in a ticket to get that cleared up.

-Paul

Information about certifications, sitting for an exam, exam results, endorsements, CPEs, AMFs, profile changes.

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Re: Single sign-on error

Radioteacher — Fri, 17 Jul 2020 19:59:27 GMT

One quick phone call this morning to (ISC)2 and now my SSO error is gone. I can now add and view CPE's.

-Paul

Re: Single sign-on error

AndreaMoore — Mon, 20 Jul 2020 22:11:28 GMT

@jcg1013 are your login issues resolved?

Re: Single sign-on error

jcg1013 — Tue, 21 Jul 2020 02:17:18 GMT

the two areas that I care about (that I reported as not working) are now working and I'm grateful for that, but what I'm seeing now is really weird. sometimes when I go to the CPEs page, it says "Hi, John" in the upper right where the member drop-down menu is and sometimes it just says "Hi, " like in attachment #1. obviously, I would be hesitant to report CPEs on that page, since i don't know who it would give those CPEs to. And sometimes when I click the items on the (ISC)2 menu line, like "Certifications", "Exam Preparation", etc, it shows me the sub-menu, as it should, and sometimes it takes me to the page shown in attachment #2. Evidently, something is just a bit off with the security sub-page (okta/salesforce).

Re: Single sign-on error

rslade — Tue, 21 Jul 2020 18:54:15 GMT

> jcg1013 (Newcomer I) posted a new reply in Member Support on 07-20-2020 10:17 PM

> the two areas that I care about (that I reported as not working) are now working
> and I'm grateful for that, but what I'm seeing now is really weird.

The ISC2 SSO system has been a problem since day one. The massive problems in
the early days seem to have settled, somewhat, but it still throws the occasional,
and random, spanner into the works.

It's hard to know how big the problem actually is, since those who encounter it are
often cut off from sources of support (such as the "community"), and may simply
give up after a while and abandon ISC2 ...

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