topic Re: ISC2 main login site not functional? in Member Support

ISC2 main login site not functional?

Joe_Duffy — Mon, 09 Oct 2023 09:34:14 GMT

Not able to access the core website login. Keep getting password incorrect and it won't let me reset either.

I know I have the right password and was just on the site last week.

Also note that the main phone tree has no support options for this, attempted to use option 1 but ended up in a "certification" voicemail box

Re: ISC2 main login site not functional?

AndreaMoore — Mon, 13 Jul 2020 15:40:46 GMT

@Joe_Duffy I'm sorry about that. Can you send me a private message of what you're seeing so I can send in a ticket?

I'll forward this to membersupport@isc2.org to have someone help you with your login issue and take a look at the phone tree.

Thanks,

Andrea

Re: ISC2 main login site not functional?

JKWiniger — Mon, 13 Jul 2020 16:50:35 GMT

I just tried to login to the main site and it worked fine for me.

John-

Re: ISC2 main login site not functional?

Joe_Duffy — Mon, 13 Jul 2020 16:54:02 GMT

issue was resolved, someone must have rebooted something . .

Re: ISC2 main login site not functional?

fleitner — Tue, 14 Jul 2020 07:52:58 GMT

I have the same issue today. What helped was the hint in another thread to login to this community page first, than switching to main page.
Sso will then auto-login on the main page.

Re: ISC2 main login site not functional?

manoj_cet2008 — Tue, 14 Jul 2020 10:07:56 GMT

Dear Andrea,

I have also experienced intermittent login issues through out the day today. I have already reached out to membersupport APAC to look into the issue.

Kind Reagrds

Manoj

Re: ISC2 main login site not functional?

AndreaMoore — Tue, 14 Jul 2020 13:50:02 GMT

@manoj_cet2008 @fleitner I have submitted a service ticket for both of you. I apologize for the inconvenience of your login issues.

Re: ISC2 main login site not functional?

AndreaMoore — Tue, 14 Jul 2020 14:23:55 GMT

I believe the login issues have been resolved. Please let us know if you continue to have issues.

You can also reach out to member services at: www.isc2.org/contact-us.

Re: ISC2 main login site not functional?

manoj_cet2008 — Tue, 14 Jul 2020 14:50:52 GMT

Thanks for the help Andrea ..

Re: ISC2 main login site not functional?

fleitner — Tue, 14 Jul 2020 16:39:01 GMT

Thanks Andrea, it is working for me as well again.

Re: ISC2 main login site not functional?

SO — Tue, 14 Jul 2020 17:07:57 GMT

I had to switch to another browser to be able to login.

Re: ISC2 main login site not functional?

rslade — Tue, 14 Jul 2020 18:15:11 GMT

> fleitner (Viewer) posted a new reply in Member Support on 07-14-2020 03:52 AM

> I have the same issue today. What helped was the hint in another thread to login
> to this community page first, than switching to main page. Sso will then
> auto-login on the main page.

As a backup when ISC2 is down, you can always try
https://community.isc2.org/t5/Welcome/CISSPforum-replacement/m-p/11006