topic Re: Contact with member support in Member Support

Contact with member support

Wiktor — Wed, 08 Jul 2020 16:00:20 GMT

Hi all,

what is you experience with member support? I am trying to sort out an issue I am having and send out about 5 e-mails to the member support mailbox.

Silence. No response. Although automatic responder promises every time that they will answer within 2 working days.

Re: Contact with member support

AndreaMoore — Wed, 08 Jul 2020 16:04:42 GMT

@Wiktor,

I have reached out to Member Support on your behalf and will have someone reach out to you ASAP. I apologize for the inconvenience.

Sincerely,

Andrea

Re: Contact with member support

rslade — Wed, 08 Jul 2020 19:24:37 GMT

> Wiktor (Viewer II) posted a new topic in Member Support on 07-08-2020 12:00 PM

> Hi all, what is you experience with member support? I am trying to sort out
> an issue I am having and send out about 5 e-mails to the member support mailbox.
> Silence. No response.

Yeah, that's about right ...

Re: Contact with member support

Wiktor — Wed, 08 Jul 2020 20:14:01 GMT

Thanks @AndreaMoore
Got immediate response after your action.