topic Re: CISSP Authorized Instructor in Member Support

CISSP Authorized Instructor

TheSecurityLane — Fri, 26 Jun 2020 18:43:31 GMT

ISC(2),

I'm a long-time cybersecurity guru, instructor, author, and current CISSP who wishes to be granted the "Authorized" instructor designation for the CISSP. I've been teaching CISSP for the past year and cybersecurity courses in general since the 2000s.

After two phone calls to your customer service, and a week's worth of time wasted, none of your staff have called me back to go over next steps. Plus, my third phone call to you today is getting routed to an automatic call-back service only. From an organization of your stature, I expect better customer service than this.

Please get back to me so I can move forward evangelizing your products.

Nick

Re: CISSP Authorized Instructor

TheSecurityLane — Sat, 27 Jun 2020 15:43:15 GMT

ISC2,

I don't understand what's going on (no replies to my post, nor call backs from customer service). Would you kindly get back to me?

Thank you,

Nick

Re: CISSP Authorized Instructor

rslade — Sat, 27 Jun 2020 16:42:40 GMT

> TheSecurityLane (Viewer) posted a new topic in Member Support on 06-26-2020

> ISC(2), Â I'm a long-time cybersecurity guru, instructor, author, and current
> CISSP who wishes to be granted the "Authorized" instructor designation for the
> CISSP. I've been teaching CISSP for the past year and cybersecurity courses in
> general since the 2000s.Â Â After two phone calls to your customer service,
> and a week's worth of time wasted, none of your staff have called me back to go
> over next steps.

First, there's some paperwork you have to go through. (Sorry: you *will* have to
get them to send you that.) Then you have to sit through one of the online
courses. Then I think you have to sit through one of the on-site courses (free
course, but you have to pay your own travel expenses). At that point I think you
get put into the pool.

(I was a senior instructor back in the *old* days, so I don't know the current
system too well. The "onboarding" system was a bit different back then.)

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(long pause)... thank you for visiting the Blind Residence...
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Re: CISSP Authorized Instructor

TheSecurityLane — Tue, 07 Jul 2020 01:55:00 GMT

I appreciate the reply. Agreed that they need to contact me with paperwork but they just aren't responding to me. It's going on two weeks now. Multiple e-mails and phone calls. Is this normal for them?

Re: CISSP Authorized Instructor

tonyshiver — Tue, 07 Jul 2020 14:10:41 GMT

@TheSecurityLane Sending you a private message.

Re: CISSP Authorized Instructor

rslade — Tue, 07 Jul 2020 17:39:41 GMT

> TheSecurityLane (Viewer II) posted a new reply in Member Support on 07-06-2020

> I appreciate the reply. Agreed that they need to contact me with paperwork but
> they just aren't responding to me. It's going on two weeks now. Multiple e-mails
> and phone calls. Is this normal for them?

Well, it's certainly normal for ISC2, at this point. When I last contacted the
instructors group, a couple of years ago, they were fairly quick in response, but ...

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rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
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can't believe you. - Friedrich Nietzsche
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https://community.isc2.org/t5/forums/recentpostspage/user-id/1324864413

Re: CISSP Authorized Instructor

TheSecurityLane — Tue, 07 Jul 2020 17:58:21 GMT

They got back to me today and gave me everything that I needed so all good at this point. Thanks for the response!

Re: CISSP Authorized Instructor

TazC — Thu, 19 Aug 2021 08:24:20 GMT

Hi @TheSecurityLane . Would also be interested in the same information. Would you mind sharing.