topic Re: CPEs not entering correctly on (ISC)² website in Member Support

CPEs not entering correctly on (ISC)² website

Rivaldo — Mon, 09 Oct 2023 09:26:41 GMT

Tried to enter CPEs today for a webinar that I took which should be classified as "Online webinars, podcasts and other online materials" but the entry would only show up as "Chapter Formation or Management" on the transcript. I entered all the information correctly and selected the appropriate checkboxes. I deleted these entries given that they showed up incorrectly, even after I had tried multiple times. I tested again with only minimal text, and even logged out and in and went back to try again, but got the same result. I have seen other odd occurrences before when trying to log my CPEs, but not as bad as this time. What is wrong with the (ISC)² website? Where do I get support for this issue?

Re: CPEs not entering correctly on (ISC)² website

Mondo11 — Fri, 21 Feb 2020 03:22:43 GMT

I have also noted this web site bug.

Can we please get a status update on this situation - thank you

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Fri, 21 Feb 2020 18:32:40 GMT

@Mondo11 & @Rivaldo

I sent the information you provided here to Member Services to assist you. A team member will reach out to you.

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Fri, 21 Feb 2020 20:33:18 GMT

@Mondo11 @Rivaldo

They are aware of issues and tickets have been generated. I will report back when I hear it is resolved.

Re: CPEs not entering correctly on (ISC)² website

AlecTrevelyan — Mon, 24 Feb 2020 10:51:27 GMT

@Rivaldo @Mondo11

While you're waiting to hear back use the steps outlined in the post I've linked below to enter any Group A CPEs - these use known working options:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

EDIT: seems the advice in the post I linked is no longer good due to recent changes to the CPE portal. I had success submitting a test CPE using the "Online webinars, podcasts and other online materials" option, just be careful not to run into the known bug with overly long entries in the fields.

Re: CPEs not entering correctly on (ISC)² website

Rivaldo — Mon, 24 Feb 2020 17:33:44 GMT

Thanks for the info, @AlecTrevelyan - that is how I am adding my CPEs. The problem is with the programming of the portal, though. I selected "Online webinars, podcasts and other online materials" as a CPE type, but the result on my transcript shows as "Chapter Formation or Management."

Re: CPEs not entering correctly on (ISC)² website

AlecTrevelyan — Tue, 25 Feb 2020 19:50:26 GMT

@Rivaldo

I think the recent CPE submission issues are all resolved now for new submissions - I was certainly able to submit a "Courses and Seminars - Other" CPE and have it appear correctly just now.

However, all my previous "Education Courses and Seminars" submissions show in the active transcript as "Information security professional association chapter meeting" entries so it appears there's still some work to do there.

NB - all of the "Online webinars, podcasts and other online materials" submissions show correctly in the active transcript.

One thing I did note was, there is now a "Group B" option amongst the domains for each of my full certifications (i.e. not the CISSP Concentrations). So you can much more easily submit Group B CPEs now.

Re: CPEs not entering correctly on (ISC)² website

Riesjart — Wed, 26 Feb 2020 16:05:04 GMT

Hi @AndreaMoore is there any news on this issue?

At this moment I'm unable to submit some CPEs I received for attending a CRISC course. I can select "Education" > "Courses and Seminars - Other", but I'm unable to add some details, like CPE points and other information. The "Details" field is unavailable.

Thanks in advance for the help!

Regards,

Richard.

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Wed, 26 Feb 2020 18:28:41 GMT

@Riesjart wrote:

Hi @AndreaMoore is there any news on this issue?

At this moment I'm unable to submit some CPEs I received for attending a CRISC course. I can select "Education" > "Courses and Seminars - Other", but I'm unable to add some details, like CPE points and other information. The "Details" field is unavailable.

Thanks in advance for the help!

Regards,

Richard.

@Riesjart I'll check on this for you.

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Wed, 26 Feb 2020 20:00:15 GMT

@Rivaldo @Riesjart @Mondo11

Please reach out to Member Support at https://www.isc2.org/Contact-Us

Send an email with the issue you are experiencing, your Member ID and your contact information.

They are aware of issues with the CPE portal and are working to resolve it. In the meantime, they can assist you with updating your CPEs.

I apologize for the inconvenience.

Re: CPEs not entering correctly on (ISC)² website

RajeevZ — Thu, 27 Feb 2020 16:55:04 GMT

I am also getting the same error since last Friday. In fact one of my submissions got flagged up for audit and I did include an explanation of the cause of error, but it was not corrected..

I have now emailed member support

Re: CPEs not entering correctly on (ISC)² website

jdl — Thu, 27 Feb 2020 18:16:18 GMT

Yesterday, I entered a CPE activity of type "Professional Development Institute" but it also showed up as "Chapter Formation or Management" as @Rivaldo experienced.

Re: CPEs not entering correctly on (ISC)² website

Vladan — Sun, 01 Mar 2020 16:49:23 GMT

Hello,

Is there any progress with this issue? I am experiencing exactly the same thing. I cannot enter Details nor Credits for "Unique Work-Related Experience".

Thanks, Vladan

Re: CPEs not entering correctly on (ISC)² website

ImNotARobot-Yet — Mon, 02 Mar 2020 11:26:20 GMT

Noticed the same issue a few days ago. While this specific issue is now cleared up, I am having issues submitting a CPE for a book I just finished. The "Details" section is empty, and so you are unable to put in any information about the book title, who wrote it, what its about, and how many CPE credits you are claiming.

I happen to remember something in my CISSP studies about UAT before going live with a new system. 😉

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Mon, 02 Mar 2020 21:18:38 GMT

@ImNotARobot-Yet @Rivaldo @Vladan @jdl @RajeevZ @Mondo11 @Riesjart

The CPE portal issues should be resolved now. We apologize for the inconvenience. Please let us know if you have any further difficulties uploading CPEs by either emailing membersupport@isc2.org or calling +1-866-331-ISC2(4722).

Re: CPEs not entering correctly on (ISC)² website

Riesjart — Mon, 02 Mar 2020 21:40:16 GMT

Hi @AndreaMoore I can confirm it works now. Many thanks for your help!

Regards,
Richard

Re: CPEs not entering correctly on (ISC)² website

Rivaldo — Mon, 02 Mar 2020 23:02:00 GMT

I can confirm that this issue has been resolved. You may close the ticket. Thanks for your support!

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Tue, 03 Mar 2020 13:19:48 GMT

@Rivaldo & @Riesjart GREAT!!! Thank you for confirming it worked for you. Thank you for your membership. Have a great day!

Re: CPEs not entering correctly on (ISC)² website

jbuitron — Fri, 20 Mar 2020 15:43:59 GMT

I had a similar issue. I read a 140-page dissertation on the barriers for females (XX people) in Cybersecurity. The title of the dissertation is, "THE PERCEIVED IMPACT OF BARRIERS TO RETENTION ON WOMEN IN CYBERSECURITY," and is 140 pages long.

I spent well over two hours reading and understanding the dissertation and put in a CPE request for just ONE hour. The CPE moderators took down my request. It is gone.

WHOM DO I CONTACT?? Who are the CPE moderators?

I understand the importance of this type of dissertation, having recently completed my own dissertation on the INSIDER THREAT.

WHO can help me to discuss this with the moderators??

Thank you,

Dr. J. Shuyler Buitron, DCS

Doctor of Computer Science in Cybersecurity

Master of Science in Cybersecurity, Valedictorian

CISSP, MCSE, ITIL v3, ITIL v2 . . .

Re: CPEs not entering correctly on (ISC)² website

AndreaMoore — Fri, 20 Mar 2020 15:49:55 GMT

@jbuitron

Please send an email to membersupport@isc2.org with your name, member ID #, and contact information. Please include in the email the issues you are having as specified here.

Thank you.