topic Re: Certificate not received in Member Support

Certificate not received

ahmed_akl — Fri, 17 May 2019 04:18:48 GMT

I earned my CISSP in May 2018 and I did not receive my hard copy certificate. I presume it was lost in the mail. I sent an email to membersupport@isc2.org asking on how to request another certificate package but didn’t get a response. Any help please.

Re: Certificate not received

dcontesti — Fri, 17 May 2019 11:49:41 GMT

@Caridad

Would you be able to assist on this one?

Regards

Diana

Re: Certificate not received

amandavanceISC2 — Fri, 17 May 2019 13:26:08 GMT

@ahmed_akl Thank you for reaching out and I’m sorry to hear you haven’t received your certificate or a response. Please email me at avance@isc2.org with your primary email address and member ID number, as well as the full and complete postal address the package should be sent to. If you would like me to add your mobile number to your postal label, please also include that.

Thank you,
Amanda

Re: Certificate not received

ahmed_akl — Fri, 17 May 2019 14:07:38 GMT

@amandavanceISC2 Thank you for your prompt response. I have just sent you the details requested.

Thanks again for your help.

Best regards,

Ahmed Akl

Re: Certificate not received

Caridad — Mon, 20 May 2019 11:22:39 GMT

Thank you Diana and Amanda!

Re: Certificate not received

rbotvinik — Mon, 30 Sep 2019 16:20:05 GMT

This has also happened to me. I passed my CISSP exam June 4, and still haven't received my certificate. Emails to ISC2 go unanswered. Very frustrating since its $700 to take the test, you expect a higher level of service.

Re: Certificate not received

denbesten — Mon, 30 Sep 2019 17:29:50 GMT

@rbotvinik wrote:
This has also happened to me. I passed my CISSP exam June 4, and still haven't received my certificate. Emails to ISC2 go unanswered. Very frustrating since its $700 to take the test, you expect a higher level of service.

Are you aware that after passing the exam, there are two additional steps, endorsement and paying the AMF, before the certificate is mailed?

Given that you do not have a CISSP badge on your community profile, I suspect that you are stuck in "endorsement".

And yes, when facing first-class prices, it is perfectly reasonable to expect first-class service.

Re: Certificate not received

rbotvinik — Mon, 30 Sep 2019 17:32:39 GMT

I was told my certificate would be mailed within 12 weeks. Now you are
saying I have to pay more to get a hard copy of the certificate? So the
annual maintenance fee is a condition of being certified? This is the
first I'm hearing of my cert being held ransom for payment of
additional fees.

Re: Certificate not received

denbesten — Mon, 30 Sep 2019 21:29:07 GMT

Passing the test is only the first step in becoming a CISSP. You also need to demonstrate 5 years of experience, a process they call endorsement. Based on the information available to me, it does not look like you have completed endorsement and are not yet a CISSP. Since 12 weeks for mailing does not start until after you have been awarded the CISSP, I recommend first focusing on completing your endorsement (or figuring out why the records are out-of-date).

After you have become a CISSP, it is necessary to do a few things to keep the credential. Namely, you must annually pay the $125 AMF and you must earn ~40 hours of continuing education (see the link for details).

Here is a humorous look at the steps you need to follow.

Re: Certificate not received

Ramon — Wed, 11 Mar 2020 13:10:11 GMT

Hi, I noticed my collegue received a CISSP certificate by (snail)mail after confirming/reinstating/re-usue of his CPE points. So he is 'in good standing'.

I never received a re-issue of my certificate by (snail)mail since receiving my CISP in 2016.

Why?

Re: Certificate not received

Caridad — Wed, 11 Mar 2020 16:56:00 GMT

Hello Ramon,

Thank you for your inquiry. I am sorry to hear of your certificate status. I will be glad to assist and check further. Can you please email me at cvega@isc2.org. Please include your certificate ID number and primary email address you have registered with (ISC)².

Re: Certificate not received

Aalem_fahad — Thu, 25 Jun 2020 11:07:21 GMT

dear team,

i have been certified with CISSP on Feb,2020, until now i have not received the hard copy of it, i have dropped an email to "avance@isc2.org" with my ID, and primary email address, including the shipping address as per my profile, and my phone number, kindly, i am looking to have it urgently since it has been a while since i got certified.

Re: Certificate not received

Aalem_fahad — Thu, 25 Jun 2020 11:08:22 GMT

i have CC'ed "cvega@isc2.org" as well ...

Re: Certificate not received

Aalem_fahad — Thu, 25 Jun 2020 11:20:41 GMT

srry since MAR, 2020

Re: Certificate not received

tonyshiver — Thu, 25 Jun 2020 12:23:28 GMT

@Aalem_fahad Please note that avance@isc2.org has moved to another department in ISC2. For faster service, I recommend contacting Member Services at membersupport@isc2.org and include your Member ID or call +1-866-331-4722. One of our Customer Service Coordinators can update you on the status of your welcome kit.

Re: Certificate not received

gtges — Mon, 07 Mar 2022 20:08:26 GMT

Hi,

Same here, passed in June 2021, endorsed in July 2021, but I have never received the physical copy of it. Called ISC2 several times, no one can explain what's happening, they are just resending it saying it will be there in 8-12 weeks. Address is correct as this is the one I use everywhere. Stuck in some kind of infinite loop without any sign of getting a resolution - listening the same thing over and over again. As a new member I am completely dissapointed, questioning myself should I even pay the membership fee for another year.

Re: Certificate not received

jaustin — Mon, 07 Mar 2022 20:47:04 GMT

Hello,

Thank you for your inquiry regarding your certificate. We will do everything in our immediate power to resolve your concerns as quickly as possible. The annual membership will provide you with a number of insights, options and updates that you will hopefully find valuable and informative, keeping you current with all of the happenings in the cyberworld. Please do not hesitate to reach out should you have any additional immediate questions or concerns.

+1.866.331.ISC2(4722)

Sincerely,

John Austin

Manager, Global Customer Experience

Re: Certificate not received

gtges — Tue, 08 Mar 2022 20:28:56 GMT

Hi John,

Any way to connect with you directly in order to share my concerns?

Thanks!

Re: Certificate not received

jaustin — Tue, 08 Mar 2022 20:50:32 GMT

Hello,

Is there a direct number that you have as to where I can connect with you? I look forward to touching base with you soon.

Sincerely,

John Austin