topic Re: WGU transcript in Member Support

WGU transcript

Bvoris — Mon, 09 Oct 2023 09:33:25 GMT

I've reached out to member support 3 times with only a single response.

I need Member Support to provide my transcript for WGU.

My original email was sent 6/10/2020

ISC2 member support responded 6/11/2020 but did not include the attachment that they said was attached.

I've emailed them on 6/11/2020, 6/16/2020 and 6/18/2020 this is holding up my addmision.

Re: WGU transcript

CraginS — Thu, 18 Jun 2020 16:18:53 GMT

@Bvoris wrote:
I've reached out to member support 3 times with only a single response.
I need Member Support to provide my transcript for WGU.

My original email was sent 6/10/2020
ISC2 member support responded 6/11/2020 but did not include the attachment that they said was attached.

I've emailed them on 6/11/2020, 6/16/2020 and 6/18/2020 this is holding up my addmision.

@AndreaMoore or @tonyshiver should be able to assist.

Once you start at WGU please keep us posted on your program. I find their approach to working adult education an excellent change from traditional schools.

Craig

Re: WGU transcript

tonyshiver — Thu, 18 Jun 2020 19:36:07 GMT

@Bvoris I am discouraged to hear that you have not received responses to your multiple inquiries. I will investigate this with my team.

As for the information you need for WGU, there are several ways you should self-serve this:

1. If WGU simply needs to verify your certification with (ISC)2, they should do that themselves using our verification tool. https://www.isc2.org/MemberVerification

2. If WGU wants a copy of your certificate, you can generate, download and share a digital copy from your member portal.

3. If WGU wants a transcript of CPEs you've earned, you can download and share a copy from the CPE section of your member portal.

NOTE: (ISC)2 Member Services does not send to WGU any certificates or CPE transcripts on behalf of members.

Re: WGU transcript

Bvoris — Thu, 18 Jun 2020 19:46:20 GMT

Thanks Tony, unfortunately WGU wants some level of artifact sent from ISC2.

I cannot send them my certification, transcript or have them verify manually.

I know other students who've been helping me with my selection and process who've had the same complaint.

Reaching out to member support to get transcripts or support in general has been less than stellar.

Re: WGU transcript

Kayeaux — Wed, 21 Oct 2020 13:11:34 GMT

I am in the exact same situation. I reached out on Oct 15th, received the automated reply that my request will be addressed within two business days, and as of today (Oct 21st) neither WGU or I have received anything. I haven't even received communication requesting additional information. I just sent a second request, but I'm not optimistic.

Sadly, transcripts for education need to come from the source. It's entirely too easy to doctor reports and if they're going to give you credit for something they want to ensure it's factual. I know -- there are other ways ensure non-repudiation, but that's how colleges handle it.

I would say that, "less than stellar," would sum up my experience as well. Did you ever come to a resolution?

Re: WGU transcript

tonyshiver — Wed, 21 Oct 2020 15:34:15 GMT

@Kayeaux I are sorry for the inconvenience and understand your frustration. (ISC)2 has been in contact with WGU to establish a proper process since we don't provide "transcripts" or verification letters on behalf of candidates or members.

Fortunately, you can self-serve and send the following documentation to WGU:

1. If WGU simply needs to verify your certification with (ISC)2, they should do that themselves using our verification tool. https://www.isc2.org/MemberVerification

2. If WGU wants a copy of your certificate, you can generate, download and share a digital copy from your member portal.

3. If WGU wants a transcript of CPEs you've earned, you can download and share a copy from the CPE section of your member portal.

Tony Shiver

Manager, Member Services

Re: WGU transcript

Kayeaux — Fri, 23 Oct 2020 11:49:57 GMT

Tony,

I appreciate the reply. Fortunately, collecting this documentation and then forwarding it to the appropriate email address was allowed and my certifications have been accepted. So, to sum up, I performed the following

Download all certificates as previously mentioned (Certificate Copy, Previous & Current CPE Export)
Email directly to Admissions Advisor & Provided Email

Since they accepted them, I suppose I have little to complain about other than the process. With that said, it's good to know that it's being worked and will be ironed out for future students.