topic Re: endorsement 4 months - shame in Member Support

endorsement 4 months - shame

Rafal — Fri, 17 Apr 2020 09:03:57 GMT

I passed my exam on 10th of December and still haven't received my endorsement. Instead every 2 weeks I am getting an email that my applicatiion has been selected for an audit. Even though I sent them all documents still I have not received any response.

'programs@isc2.org' seems like abandoned email - no response at all

Re: endorsement 4 months - shame

AppDefects — Fri, 17 Apr 2020 15:30:52 GMT

@Rafal wrote:
Hi

I passed my exam on 10th of December and still haven't received my endorsement. Instead every 2 weeks I am getting an email that my applicatiion has been selected for an audit. Even though I sent them all documents still I have not received any response.

'programs@isc2.org' seems like abandoned email - no response at all

@amandavanceISC2 can you please help this member? Thank you.

Re: endorsement 4 months - shame

amandavanceISC2 — Fri, 17 Apr 2020 15:51:56 GMT

@Rafal Thank you for your post and I'm sorry to hear your endorsement audit has not been passed yet. Can you please email me at avance@isc2.org and I will get you to the right person in Endorsements?

Best Regards,

Amanda Vance

Re: endorsement 4 months - shame

Rafal — Wed, 06 May 2020 01:00:14 GMT

@amandavanceISC2I emailed you 3 weeks ago and I haven't received any reply from you neither from your collogues. I emailed you again 1 week ago and still no response.

programs@isc2 were on CC in both emails.

I would like to understand if your email server is working?

@AppDefects what would be next steps to resolve that issue?

Re: endorsement 4 months - shame

denbesten — Wed, 06 May 2020 04:30:27 GMT

You might give them a phone call. Their phone numbers and business hours are in the "contact" link at the bottom of the community pages. It can take a while to get through (be prepared to wait), but when you do, I have found the phone staff to be extremely helpful.

Often times, it is much easier to troubleshoot email issues over a different communications path. Amanda and the member services team shoule be able to pull up the email logs and your case history to help pinpoint the problem.