topic Re: Recertification question in Member Support

Recertification question

rvenkat1965 — Thu, 16 Apr 2020 12:28:42 GMT

Good morning.

I am a newbie to the re-certification process. I recently completed entering all my CPEs for the current period that expires on 5/31/20 for me. The CPR Dashboard reflects that as well. But when I check my Member profile, my certification (569177) still shows as having been awarded in May 2017 and expiring in May 2020. How long does it typically take for the profile to show that my certification expiration date has been changed to May 2023? Thank you for your time and efforts to respond to this question in advance.

Re: Recertification question

AlecTrevelyan — Thu, 16 Apr 2020 14:26:56 GMT

Hi @rvenkat1965,

Your renewal won't be processed until the next working day after your certification expires.

It's also somewhat of a manual process that requires someone in Florida to do something so don't expect it to happen until late morning US east coast time.

It may then be some time later when the member portal is updated to reflect the new information.

Finally, your new physical certificate package will be with you 8-12 weeks after that point.

Re: Recertification question

rvenkat1965 — Thu, 16 Apr 2020 15:00:35 GMT

Thank you, Alec. I appreciate the response!