topic Re: AMF payment issue - SSO Error in Member Support

AMF payment issue - SSO Error

ldragone — Mon, 09 Oct 2023 09:15:50 GMT

Dear all,

I am trying to pay the first AMF, since my application has just been reviewed, but, when I click on the payment link on my dashboard in ISC2 portal, I get the following error message, that prevents me to complete the operation:

"Single Sign-On Error

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

Could you help me please?

Thank you very much,

Luigi Dragone

Re: AMF payment issue - SSO Error

Rossva — Thu, 11 Jul 2019 12:34:00 GMT

Hi welcome aboard! Was in exactly the same boat earlier this week. However my issue seemed to resolve itself by the day after. I’d probably try again tomorrow then if still same email the support team at membersupport@isc2.org

Re: AMF payment issue - SSO Error

Riesjart — Thu, 11 Jul 2019 15:57:24 GMT

Same issue for me. I sent an email last Monday towards membersupport, so far no reply. I wanted to update my LinkedIn profile with my CISSP certification. Now I have to wait until the SSO issue is resolved. ☹️

Re: AMF payment issue - SSO Error

emb021 — Thu, 11 Jul 2019 16:14:33 GMT

@Riesjart wrote:
Same issue for me. I sent an email last Monday towards membersupport, so far no reply. I wanted to update my LinkedIn profile with my CISSP certification. Now I have to wait until the SSO issue is resolved. ☹️

Most of us use the Digital Badge from Acclaim to update our LinkedIn Profile. That should be separate from the user portal.

Re: AMF payment issue - SSO Error

Riesjart — Thu, 11 Jul 2019 16:33:03 GMT

The thing is that I have to pay my first annual membership fee. Last week I received the confirmation that the endorsement application was approved. Because I’m not able to pay for the AMF, I’m not a member yet and can’t use a Digital Badge. ☹️

Re: AMF payment issue - SSO Error

Rossva — Thu, 11 Jul 2019 16:36:08 GMT

Not to add to your woes but.. as I said above, I had the issue not able to pay the AMF, resolved that and paid... however now have issue in that I STILL don’t show as a member! So will probably happen to you too?

Re: AMF payment issue - SSO Error

Frank_Mayer — Thu, 11 Jul 2019 16:36:40 GMT

I had similar payment issues. I just got through and talked to member services on the telephone and to their credit, they informed me that I am OK regardless of what the (ISC)2 member Portal shows right now. The fact is that the recent updates to the system means things will not get straightened out in some cases like mine until next week. That is OK with me now that they have confirmed I am actually good to go.

The roll out should have gone much smoother but at least they have real people that you can talk to at (ISC)2 Member Services to get things straightened out. You just have to be patient.

Re: AMF payment issue - SSO Error

rslade — Thu, 11 Jul 2019 19:02:39 GMT

> ldragone (Viewer) posted a new topic in Member Support on 07-11-2019 07:05 AM in

> I am trying to pay the first AMF
[...]
> "Single Sign-On Error

Yup, there it is. First time, and SSO.

You have run smack into a (recently) known issue. Allow me to present some
background.

ISC2 has recently been replacing a bunch of online systems that (mostly) worked,
with a number that work, well, sporadically, or in interesting ways. ("Interesting"
as in the ancient curse, "May you live in interesting times.")

The most recent of these has been the payment system, which is also now tied
into most of the other systems, finding news ways to prevent them from working.
It is also self-referential, which leads to what you have encountered.

You see, even though you have passed the exam recently (I assume from your
"first AMF" comment), you aren't yet a member of ISC2 until you pay your
AMFs (which are now due in advance). The payment system knows you are not a
member, so it will not let you use any of the systems. Including the payment
system.

All very amusing, sin't it?

(Well, OK, *we* are tiredly amused: I can see that *you* might be somewhat
frustrated.)

You can possibly get some action by emailing any or all (I would suggest all) of
avance@isc2.org, community@isc2.org, soconnor@isc2.org, jshriver@isc2.org, or
keagle@isc2.org and see if they can find the right person to help you. (I believe
that, in theory, you can also send email to members@isc2.org, but I think they
might be a tad busy just now ...)

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
311,000 march against Climate Change in NYC and it gets less
press than a crazy cattle rancher who won't pay his grazing fees.
- https://twitter.com/mrford0/status/513877088022315008
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: AMF payment issue - SSO Error

Riesjart — Thu, 11 Jul 2019 19:14:39 GMT

Small update from my side: I saw in another thread that a direct email to Amanda Vance would help to speed things up. So I did...
And... voilla! Solved in no time! I got a prompt reply that she created a ticket for my account and that she would keep me up-to-date on any progress. About an hour later she emailed me that my account was updated.
Finally I’m able to use the creditcard payment option!

Re: AMF payment issue - SSO Error

Kaity — Thu, 11 Jul 2019 19:17:32 GMT

Yes, anyone who is experiencing this SSO issue, please feel free to private message me here w/your member ID # and some information on what you're dealing with and I'll work with our team on it.

Or you can email keagle@isc2.org if you prefer

Re: AMF payment issue - SSO Error

eliekhoury0 — Wed, 07 Aug 2019 14:10:08 GMT

Kindly i am facing the same error. i am unable to complete my payment.

ID: 668228

thank you

Re: AMF payment issue - SSO Error

SamanthaO_isc2 — Wed, 07 Aug 2019 14:10:14 GMT

Hello @eliekhoury0,

I've gone ahead and submitted a ticket for the issue that you are running into. I will send you an email when it is resolved. I have also edited your post to remove your email address as we want to keep your email private.

Best,

Re: AMF payment issue - SSO Error

Myka — Thu, 15 Aug 2019 07:01:13 GMT

Same for me

Re: AMF payment issue - SSO Error

eliekhoury0 — Thu, 15 Aug 2019 07:09:15 GMT

Thank you Samantha for your support. Still not fixed till now (unable to use the creditcard payment option).
Best,
Elie Khoury

Re: AMF payment issue - SSO Error

andreasscholz — Tue, 03 Sep 2019 08:57:02 GMT

same problem with me.

No response from the support team.

Finished my endorsement about 3 weeks ago and now I'm unable to pay the maintanence fee to get my certificate and member status.

Every kind of help would be appreciated.

Kind regards

Andreas

Re: AMF payment issue - SSO Error

andreasscholz — Wed, 04 Sep 2019 07:38:46 GMT

Error was fixed bei Kaity.

Thanks a lot. The payment was successful.

Kind regards

Andreas

Re: AMF payment issue - SSO Error

CraginS — Sat, 07 Sep 2019 14:59:24 GMT

@andreasscholz wrote:

Finished my endorsement about 3 weeks ago and now I'm unable to pay the maintanence fee to get my certificate and member status.

Every kind of help would be appreciated.

@andreasscholz @ldragone @eliekhoury0 @Myka @rslade

cc: @rslade

Just Mail a Check for AMF!

Re: AMF payment issue - SSO Error

poingyo — Mon, 09 Sep 2019 13:55:18 GMT

Hi ISC2 admin,

I have the same issues. When I click the "Pay with card" option, it show me the SSO issues. Could you help me to solve it?

Member ID: 712111

Regards,
Martin

Re: AMF payment issue - SSO Error

daltonwright4 — Sun, 19 Jan 2020 20:08:15 GMT

I'm having the same issue. Has anyone found a workaround or solution to this issue?

Re: AMF payment issue - SSO Error

andreasscholz — Mon, 20 Jan 2020 08:39:24 GMT

Hello,

my prolbem got solved because ISC² support read the article in the forum and checked my account.
Regards
Andreas