topic AMF credit card link not working in Member Support

AMF credit card link not working

JaimeRita — Mon, 06 Apr 2020 17:59:59 GMT

I've tried three different browsers (IE, FF, and Chrome) and when I follow the link to pay for AMF, it goes to new URL and then just stays there with no activity. Is this a known problem?

Re: AMF credit card link not working

AndreaMoore — Mon, 06 Apr 2020 18:34:59 GMT

Sorry to hear that. Can you reach out via email to membersupport@isc2.org and let them know what issue you are experiencing? Be sure to include your contact info and your member ID.

Re: AMF credit card link not working

rkr — Mon, 06 Apr 2020 20:44:34 GMT

Same for me.

It was showing a blank screen and after multiple tries from different browsers now it is showing issue with SAML SSO.

Re: AMF credit card link not working

AndreaMoore — Mon, 06 Apr 2020 22:59:38 GMT

@rkr

Can you also reach out via email to membersupport@isc2.org and let them know what issue you are experiencing? Be sure to include your contact info and your member ID.

Re: AMF credit card link not working

Ratz5dad — Tue, 07 Apr 2020 14:54:01 GMT

I am having the same issue when I hit the "Pay with card" link it opens a new tab and I get the following error:

"We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins"

I would like to make my first payment to become a member.

Re: AMF credit card link not working

AndreaMoore — Tue, 07 Apr 2020 18:54:43 GMT

@Ratz5dad Can you also reach out via email to membersupport@isc2.org and let them know what issue you are experiencing? Be sure to include your contact info and your candidate/member ID.

Re: AMF credit card link not working

JaimeRita — Fri, 10 Apr 2020 20:07:45 GMT

My issue is resolved. I was able to pay the AMF today. Thanks.