topic Re: Subscriptions in Member Support

Subscriptions

rslade — Sun, 22 Mar 2020 00:19:30 GMT

OK, just like last April, all of a sudden I'm not getting email "subscriptions" any more.

No, I have not changed any settings. I have checked in areas I thought I was subscribed, and I am.

(Is this going to be an annual "thing"?)

(I should note that I'm not getting any "notifications" on the Website, either ...)

(The new "Latest Posts" function on the front page has been useful, once I realized that you lot hadn't all just died ...)

Re: Subscriptions

AppDefects — Sun, 22 Mar 2020 01:09:15 GMT

@rslade wrote:

(The new "Latest Posts" function on the front page has been useful, once I realized that you lot hadn't all just died ...)

...or all of the Internet bandwidth was consumed by NetFlix

Re: Subscriptions

rslade — Sat, 28 Mar 2020 15:20:57 GMT

Ummmm, @AndreaMoore ? @Kaity ? Surely somebody is paying attention to the "community"? Can you place a call to the vendor of the system, and get them to look into the subscription problem?

Re: Subscriptions

AndreaMoore — Mon, 06 Apr 2020 13:22:40 GMT

Is this the "fail" issue you have been sending me? I have asked the vendor to look into that. I've been told they're looking into it. Are you still receiving the "fail" notifications?

Re: Subscriptions

AndreaMoore — Mon, 06 Apr 2020 13:54:12 GMT

I've submitted this as a new support ticket.

Re: Subscriptions

rslade — Mon, 06 Apr 2020 16:52:34 GMT

@AndreaMoore wrote:
Is this the "fail" issue you have been sending me? I have asked the vendor to look into that. I've been told they're looking into it. Are you still receiving the "fail" notifications?

No. The "fail" issue is related to replying to the emailed notifications, and I certainly can't reply via email if I don't receive any notifications/subscriptions via email at all.

Re: Subscriptions

rslade — Mon, 06 Apr 2020 21:41:43 GMT

As an additional data point, a friend who uses RSS tells me that nothing from the "community" is showing up in RSS feeds any more ...

Re: Subscriptions

AndreaMoore — Mon, 06 Apr 2020 22:56:01 GMT

Interesting. Thank you for letting me know.

OK. I'll update the service ticket.

Re: Subscriptions

rslade — Wed, 17 Jun 2020 18:40:36 GMT

Holy [pron filter]! SUBSCRIPTIONS IS WORKING AGAIN!

I realize that you have no idea what went wrong, nor how it got fixed, but well done for randomly changing things and fixing the problem regardless.

(Hopefully additional random changes will not now unfix it ...)

(I'll have to reply-via-email to something, even if I don't have anything useful to say [1], in order to test out whether that function is working ...)

[1] - Yeah, yeah, OK, I know that many of you will say that I never have anything useful to say ...

Re: Subscriptions

rslade — Wed, 17 Jun 2020 19:13:17 GMT

Right, I successfully got a posting through using "reply via email" ...

(Hopefully I can stop having to use the Web interface for everything.) (Although I still have to use it to post Industry News and the latest "trouble" ...)

Re: Subscriptions

rslade — Wed, 17 Jun 2020 19:23:45 GMT

I do note that a couple of "notifications" (replies to posts of mine) did not come through via email, but it is possible that these happened before the subscription function was fixed.

Re: Subscriptions

jmikesmith — Wed, 18 Aug 2021 18:50:11 GMT

Hi all,

I've just realized that I haven't received any e-mails from the Community for a few weeks now. I checked all my subscriptions, and they still seem to be active. Is this happening to anyone else?

Mike Smith

Re: Subscriptions

AndreaMoore — Thu, 19 Aug 2021 14:30:13 GMT

Hello @jmikesmith,

We are aware of an issue with subscription emails and working with the Community vendor to address the issue. I apologize for the inconvenience.

Re: Subscriptions

jmikesmith — Fri, 20 Aug 2021 13:43:28 GMT

Okay. Thanks.