topic Re: CISSP showing expired in Member Support

CISSP showing expired

bsachetti — Tue, 03 Dec 2019 03:32:00 GMT

CPE's are all showing completed, dues are paid and I've sent several emails asking for help with no response.

Any help would be appreciated...

Thanks!

Re: CISSP showing expired

Kaity — Tue, 03 Dec 2019 16:50:14 GMT

Hello @bsachetti - I just checked your information and your cert shows as valid for me? I'm going to PM you.

Re: CISSP showing expired

bsachetti — Tue, 03 Dec 2019 17:43:30 GMT

Today it shows an updated expiration... It had showed expired for a month until this morning and I couldn't even get a response to my inquiries. Thanks!

Re: CISSP showing expired

msd026 — Thu, 02 Jan 2020 20:35:33 GMT

Hi. I am having similar issue with SSCP. I paid my dues and completed the CPEs, but my badge is still showing expired. Can you fix it for me soon please? My employer is requiring it.

Re: CISSP showing expired

Kaity — Fri, 03 Jan 2020 14:49:05 GMT

I'm going to send your information to a colleague in our Member Support team @msd026 and they will reach out with an update when it's available.

Re: CISSP showing expired

ckirchner — Fri, 03 Jan 2020 16:40:57 GMT

Hi @all,

I have similar issue with my SSCP.

I paid also my dues and completed the CPEs, but my badge is showing expired since 01.01.2020.

Regards,

Christoph

Re: CISSP showing expired

Kaity — Fri, 03 Jan 2020 19:07:22 GMT

Hi @ckirchner - I'm looking into this for you.

Re: CISSP showing expired

ckirchner — Sun, 05 Jan 2020 18:07:04 GMT

Awesome @Kaity, it works. I think the Acclaim Badge needs a few days to be updated.

Re: CISSP showing expired

dcbove — Fri, 10 Jan 2020 20:54:29 GMT

Hello, I'm having similar issues with my Acclaim badges being expired. Can you help? Thanks!

Re: CISSP showing expired

Kaity — Mon, 13 Jan 2020 15:19:06 GMT

Hello @dcbove - apologies for my delayed response, is it working now? The badges have to be updated manually on our end and then sync with Acclaim, so there can be some delay at the start of a cycle - but please let me know if you still need assistance. Feel free to PM me with your ID # if so.

Re: CISSP showing expired

kmjordan — Thu, 23 Jan 2020 00:50:33 GMT

My CSSLP digital certificate was just updated with my new expiration date and my CPEs for the new cycle starting 1/1/2020 are now reset. What's the time frame for the Acclaim badge update / sync?

Explaining the process as a Q&A on the Digital Badge page of the (ISC)² site (https://www.isc2.org/Certifications/Digital-Badges) would potentially reduce the number of posts here on the subject.

Re: CISSP showing expired

Kaity — Thu, 23 Jan 2020 14:34:52 GMT

Hi @kmjordan - great suggestion! I'll see what we can do. For Acclaim badges, it's max 2 weeks before updates are in place. Our system has to update, then theirs has to sync with ours, so that's where we get that time range from.

Re: CISSP showing expired

Mefodey — Thu, 26 Mar 2020 08:27:19 GMT

Hi Kaity,

I'm also facing the same problem with my CISSP badge.

Will you be so kind as to assist me with resolution of the issue?

Thank you

Re: CISSP showing expired

Kaity — Fri, 27 Mar 2020 12:57:59 GMT

Hi @Mefodey - apologies for the delay! Please email membersupport@isc2.org with your ID # and the timeline of when it should have updated and they'll handle.

Thank you!

Re: CISSP showing expired

Sh4von — Sun, 03 May 2020 11:06:46 GMT

Hi,

I have the same issue with SSCP on Acclaim, it says expired in 2019!

Thanks.

Re: CISSP showing expired

tonyshiver — Mon, 04 May 2020 13:19:32 GMT

@Sh4von Our Member Services team can update this for you. Please contact them at membersupport@isc2.org and include your Member ID.

Re: CISSP showing expired

Sh4von — Mon, 04 May 2020 13:43:59 GMT

Thanks,

I have just emailed them.

Re: CISSP showing expired

_finackninja — Wed, 12 Aug 2020 02:50:31 GMT

I am having the same problem. My CISSP renewed on 8/1/2020, but my Acclaim badge still shows expired as of today, 8/11/2020.

I sent an email to badges@isc2.org on 8/3/2020 and membersupport@isc2.org on 8/6/2020, but I've not received a response to either email. I just sent follow ups to both emails, wrote this reply, and also created my own post on this board.

Re: CISSP showing expired

Kaity — Wed, 12 Aug 2020 13:18:51 GMT

Hello @_finackninja - I'm looking into this internally.

Re: CISSP showing expired

_finackninja — Wed, 12 Aug 2020 14:34:35 GMT

@Kaity, I received an email an hour and a half ago from member support, finally. My issue with the Acclaim badge is now resolved.