topic Re: Delay at Member support? in Member Support

Delay at Member support?

erwindus — Wed, 18 Mar 2020 10:00:59 GMT

I've done the quiz for Infosecurity Professional Magazine March/April on 25th of February. I waited for 5 work days and still no CPEs added to my account. So I tried to manually add them. I couldn't at that time, so I filed for no-(ISC)2 CPEs, according to the instructions, and got the 'be patient for 5-6 working days' end result.

Since then, silence. Nothing. The 5-6 working days have passed, but no e-mail from member support, no CPEs added to my account.

I understand there might be an additional delay due to covid-19 circumstances and if that's the case, I apologise for raising this issue here.

Re: Delay at Member support?

AlecTrevelyan — Wed, 18 Mar 2020 11:53:16 GMT

I also didn't get my CPEs for the quiz associated with the current magazine version automatically added, and I waited over two weeks for them before adding them manually using these steps:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

BTW - there have been delays in getting a response to emails to Member Services for a long long time now...

Re: Delay at Member support?

AndreaMoore — Wed, 18 Mar 2020 14:27:25 GMT

@erwindus let me see what I can find out for you. Sorry for any delays.

Re: Delay at Member support?

erwindus — Sun, 22 Mar 2020 18:01:16 GMT

Points were added, thanks for your support