topic Re: Single Sign-On Error in Member Support

Single Sign-On Error

bmarburger2010 — Mon, 09 Oct 2023 09:03:13 GMT

Can’t view digital certs, get the error below. Seems like something I would have to reach out to ISC about but just wanted to see if anyone else has had, and was able to resolve this error. Thanks

“We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.”

I’ve tried:
Mobile and desktop
All different browsers
Cleared cache
Reset password

Re: Single Sign-On Error

denbesten — Wed, 02 Jan 2019 01:11:53 GMT

That sounds like something you will need to contact membersupport to get fixed. Do keep in mind that their offices follow banker's hours.

I continue to have authentications failures (as earlier reported), but with a different error message. You might try the workaround I have mentioned.

Re: Single Sign-On Error

amandavanceISC2 — Thu, 03 Jan 2019 13:34:59 GMT

@bmarburger2010 I'm sorry to hear about the issues you are facing. Please feel free to email me directly and I will have a ticket submitted for you for the SSO error.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Single Sign-On Error

senghenggoh — Sun, 07 Jul 2019 12:29:15 GMT

Hi Amanda,

I am having the same issue as well. Will you be able to help me?

Thank you.

Re: Single Sign-On Error

bmarburger2010 — Sun, 07 Jul 2019 12:33:26 GMT

Hey,
My problem was that I wasn’t aware there are no digital certificates for associates. Until you’re completely certified ISC2 offers no certificate.

If that’s not your error you can reach out to the admin above. She was a lot of help

Re: Single Sign-On Error

senghenggoh — Sun, 07 Jul 2019 12:44:38 GMT

Hi,

Actually I am already completely certified. Just don't know why I still got this error after trying it for days.

Yes I will email Amanda and hope that I will be able to pay membership and print my digital cert.

Thanks for your message. 🙂

Re: Single Sign-On Error

EMeuSwiss — Tue, 09 Jul 2019 11:20:24 GMT

Dear All,

I have the same error when trying to pay my fist annual Fee. This is frustrating not to be able to complete the last step of this long certification process...

I already sent a mail to the support but no response at this stage..

Emmanuel

Re: Single Sign-On Error

EMeuSwiss — Tue, 09 Jul 2019 11:27:23 GMT

Exact error message for me is (I am already logged on the web site) :

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

Re: Single Sign-On Error

amandavanceISC2 — Wed, 10 Jul 2019 16:29:41 GMT

All,

If you are receiving the SSO/SAML error, please email me at avance@isc2.org and I will work to update your profile.

Best Regards,

Amanda Vance

Re: Single Sign-On Error

am4zzing — Sun, 18 Aug 2019 18:03:35 GMT

Hi Amanda,

Same here, could you help me with please?

Sincerely,
Yuri

Re: Single Sign-On Error

amandavanceISC2 — Mon, 19 Aug 2019 12:13:32 GMT

All,

If you are receiving an SSO error, please email membersupport@isc2.org or email me directly and I will work to resolve the issue.

Best Regards,

Amanda Vance

Re: Single Sign-On Error

miguelcc — Tue, 27 Aug 2019 18:07:08 GMT

I sent an email to you on Friday and a follow up email today. Should I expect a confirmation that you have received my email and submitted a support ticket to correct the issue with my account? Any information that you can give would be greatly appreciated.

Thank you!

Re: Single Sign-On Error

am4zzing — Wed, 28 Aug 2019 03:02:52 GMT

Hi team,

It seems to be working fine now.
You can close the ticket, thank you for your help.

King regards,
Yuri

Re: Single Sign-On Error

christhorpe — Sat, 21 Mar 2020 06:27:29 GMT

Just adding this here because I had the same problem today when making my first annual payment after passing the exam. Looks like an Okta/SAML configuration problem.

Thank you.

Re: Single Sign-On Error

jb2407 — Mon, 23 Mar 2020 04:41:21 GMT

I discovered I've got the same issue. This occurs when I attempt to go pay my annual membership fee. Put in a support case with the service desk earlier today.

Thanks!

Jason

Re: Single Sign-On Error

bathugeo — Thu, 02 Apr 2020 12:55:50 GMT

So over 1 year later and still having the same error for multiple people. It's not a great advertisement for good security is it? Isn't this the Internet Security Consortium or something?