topic Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper in Member Support

No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

CNG — Sat, 22 Feb 2020 10:07:33 GMT

Trying to Submit CPE; however, I am not able to enter any CPE Credits ("Courses and Seminars") or nothing can be entered for "Enter Details"

So does the "Book, Magazine, Whitepaper", see below screenshot:

All Other Categories are fine though, such as:

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

CNG — Mon, 24 Feb 2020 04:02:52 GMT

FYI: After submitted, site will show:

Active Transcript will show:

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

AlecTrevelyan — Mon, 24 Feb 2020 09:12:07 GMT

@CNG

There are many known issues with the current CPE portal hence the reason it is being re-written.

In the meantime follow the steps outlined in this post I've linked below which uses known working options to submit any Group A CPEs:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

CNG — Mon, 24 Feb 2020 09:27:55 GMT

@AlecTrevelyan

Thanks for your response. I have submitted twice manually, and I followed the steps but problem is that where is the "field" to input or enter number of CPE or credits on the website???

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

AlecTrevelyan — Mon, 24 Feb 2020 09:54:23 GMT

I've just checked myself and can see they have made some changes. "Education Courses and Seminars" is now "Courses and Seminars - Other", and as in your screenshot has nowhere to enter any details.

I was able to submit a test CPE by using the "Online webinars, podcasts and other online materials" option - this was the original "general" option, just be careful not to run into the known issue of entering overly long entries in the fields.

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

CNG — Mon, 24 Feb 2020 10:02:08 GMT

Thanks for double checking.

This problem is on not just the "Courses and Seminars - Others" but also "Book, Magazine, Whitepaper" category, I have checked all others within "Education", they have fields for "Enter details" and "Credits"

So for work arounds, should I or people use the "Online webinars, podcasts and other online materials" to submit for Credits for "Courses and Seminars - Others" and "Book, Magazine, Whitepaper"?

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

AlecTrevelyan — Mon, 24 Feb 2020 10:47:46 GMT

Yes, unless you can, or want to, wait for the new CPE portal which is due in the not too distant future.

I'm one of the people that will be beta testing it so hopefully we'll get all the bugs ironed out before it's released and that one will work properly!

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

AndreaMoore — Mon, 02 Mar 2020 21:25:31 GMT

The CPE portal issues should be resolved now. We apologize for the inconvenience. Please let us know if you have any further difficulties uploading CPEs by either emailing membersupport@isc2.org or calling +1-866-331-ISC2(4722).

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

CNG — Tue, 03 Mar 2020 02:17:15 GMT

Thanks @AndreaMoore and @AlecTrevelyan ,

I have tested and submitted the CPEs again. It works fine now!

You guys Rock!

Re: No CPE/Credits field can be entered for Courses and Seminars and Book, Magazine, Whitepaper

AndreaMoore — Tue, 03 Mar 2020 13:22:17 GMT

@CNG Awesome! Thanks for confirming and your patience while it was fixed. Thanks for being a member. Have a good day.