topic Re: AMF payment (Invalid merchant information) in Member Support

AMF payment (Invalid merchant information)

aantonets — Fri, 14 Feb 2020 14:28:40 GMT

Good afternoon,

I tried to pay several times, but I received an error message (Please, find the screenshot below). Does the payment service function correctly?

As for the card details, they were entered correctly.

Thank you in advance for help,

Anton

Re: AMF payment (Invalid merchant information)

MikeArpin — Fri, 14 Feb 2020 15:43:56 GMT

Hi.

I am getting the same error. I have tried different browsers, machines, and cards without any luck.

Re: AMF payment (Invalid merchant information)

emb021 — Fri, 14 Feb 2020 15:50:32 GMT

Ditto, go same error using 2 different cards.

Just came here to post on it.

I guess there is a problem on their end???

Re: AMF payment (Invalid merchant information)

JKWiniger — Fri, 14 Feb 2020 16:34:23 GMT

And I hope people have called in directly to member services to let them know of the error...

John-

Re: AMF payment (Invalid merchant information)

AndreaMoore — Fri, 14 Feb 2020 17:20:16 GMT

Hello @JKWiniger @aantonets @emb021 @MikeArpin

We are having an issue with our payment processor. We are in the process of working to resolve this. I will update when this is completely resolved. Sorry for the inconvenience.

Thank you for your patience.

Re: AMF payment (Invalid merchant information)

SailsburyT — Fri, 14 Feb 2020 17:34:48 GMT

I am experiencing the same issue. If we have made multiple attempts to pay, will they all be processed?

Re: AMF payment (Invalid merchant information)

aantonets — Fri, 14 Feb 2020 18:10:06 GMT

Hello Andrea,

Thank you for clarification. Btw, is it possible to hide CVV code display? As there is no 3D secure implemented, it quite risky to have all card credentials displayed in a clear text on the screen.

Thanks,

Anton

Re: AMF payment (Invalid merchant information)

rslade — Fri, 14 Feb 2020 18:24:53 GMT

> emb021 (Contributor II) posted a new reply in Member Support on 02-14-2020 10:50

> Ditto, go same error using 2 different cards. Just came here to post on it.
> I guess there is a problem on their end???

Definitely. Just do a search on amf and you find other discussions on it:
https://community.isc2.org/t5/Member-Support/AMF-payment-issue-SSO-Error/m-
p/25110/highlight/true#M4965

However, there doesn't seem to have been a fix, and the only workarounds seem
to be a) wait and try again later, b) pay by phone, c) get an admin involved.
Emailing any or all (I would suggest all) of avance@isc2.org,
community@isc2.org, soconnor@isc2.org, jshriver@isc2.org, or
keagle@isc2.org might help.

====================== (quote inserted randomly by Pegasus Mailer)
rslade@vcn.bc.ca slade@victoria.tc.ca rslade@computercrime.org
I appreciate the fact that this draft was done in haste, but
some of the sentences that you are sending out in the world to
do your work for you are loitering in taverns or asleep beside
the highway.
-- Dr. Dwight Van de Vate, Professor of Philosophy,
University of Tennessee at Knoxville
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://is.gd/RotlWB

Re: AMF payment (Invalid merchant information)

AndreaMoore — Fri, 14 Feb 2020 18:46:34 GMT

@SailsburyT @aantonets @rslade

Unfortunately, this error is an issue with the payment processor. We cannot process payments internally, so calling our phone number with your credit card number does not work either.

Re: AMF payment (Invalid merchant information)

MikeArpin — Fri, 14 Feb 2020 18:50:47 GMT

My payment just went through.

Re: AMF payment (Invalid merchant information)

aantonets — Fri, 14 Feb 2020 18:57:35 GMT

Mine too: "Thank you for your purchase".

Re: AMF payment (Invalid merchant information)

AndreaMoore — Wed, 19 Feb 2020 15:46:42 GMT

@SailsburyT were you able to make your online Credit card payment? Just checking in with you. I confirmed the payment processor is working.

Re: AMF payment (Invalid merchant information)

AndreaMoore — Wed, 19 Feb 2020 15:48:09 GMT

@emb021 wrote:

Ditto, go same error using 2 different cards.

Just came here to post on it.

I guess there is a problem on their end???

@emb021 checking in with you...were you able to make your online Credit card payment? I confirmed the payment processor is working.

Re: AMF payment (Invalid merchant information)

SailsburyT — Wed, 19 Feb 2020 15:55:53 GMT

I was able to successfully make a payment. Thank you for checking!

Re: AMF payment (Invalid merchant information)

emb021 — Wed, 19 Feb 2020 15:59:47 GMT

@AndreaMoore wrote:
@emb021 wrote:
Ditto, go same error using 2 different cards.

Just came here to post on it.

I guess there is a problem on their end???

@emb021 checking in with you...were you able to make your online Credit card payment? I confirmed the payment processor is working.

Yes, I tried the next day and it went thru fine.

The system emailed me confirmation shortly, and the system updated the dashboard by the next day that it was paid.

Re: AMF payment (Invalid merchant information)

darrenlim — Sat, 15 Aug 2020 00:46:39 GMT

Hi Andrea, I'm getting error msg of “Declined: 15005-This transaction cannot be processed.” when I tried to pay in the credit card payment page. May I know if there's any issue?

Is there any other means for me to pay?

Re: AMF payment (Invalid merchant information)

AndreaMoore — Mon, 17 Aug 2020 15:41:48 GMT

@darrenlim,

We apologize for the issue you are having, your request has been submitted to Member Support. They will reach out to you. If you need additional support you can reach out to Member Support at: https://www.isc2.org/Contact-Us.