topic Re: Invoice Re-issue in Member Support

Invoice Re-issue

dianac — Tue, 04 Jun 2019 04:56:43 GMT

I have recently made a payment to renew my (ISC)2 membership.

I have double checked my address prior to submitting the payment but after purchasing the subscription, the address was changed and the invoice now has a different billing address than the one I initially wrote down.

Is it possible to have my invoice re-issued with the billing address changed? - some details just need to be added, the address is essentially the same.

Or at least guide me to re-issue it myself. I know PearsonVUE has this functionality. I already changed the billing address details on my profile as well.

I need to show all these additional details on the invoice in order to have the payment reimbursed by my employing company.

Thank you!

Re: Invoice Re-issue

amandavanceISC2 — Tue, 04 Jun 2019 14:28:03 GMT

@dianac Please email me directly to request an invoice. Please also provide the details that need to be on the invoice. To confirm, these updates will be listed as your primary postal address on file.

Best Regards,

Amanda Vance

avance@isc2.org

Re: Invoice Re-issue

dianac — Fri, 07 Feb 2020 16:32:19 GMT

I emailed ISC2 support and they have re-issued my invoice with the correct address. It was fast and efficient. This matter can be considered closed.

Thank you!