topic Invalid ID message in Member Support

Invalid ID message

clopez — Fri, 24 Jan 2020 15:45:17 GMT

Hi, when I try to pay my AMF through the credit card link, a pink box appears stating "Invalid ID:", also, when I send my card data to pay, another box appears stating: "Declined: 15005 - This transaction cannot be processed", can you help me with this problem?.

Re: Invalid ID message

Kaity — Fri, 24 Jan 2020 16:11:51 GMT

Please contact Member Support directly for assistance with your ID # and they can assist you. You can call or email, whichever you prefer

https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

Re: Invalid ID message

clopez — Fri, 24 Jan 2020 22:32:32 GMT

Thank you for your reply. I've sent the email to member support, what's the estimated service level to obtain an answer?.

Re: Invalid ID message

clopez — Fri, 31 Jan 2020 04:23:12 GMT

Hi, last friday january 24th I've sent an email to member support in order to help me with the "Invalid ID message", but until now (January 30th) I haven't get an answer, please, somebody could help me?. My payment date it's January 30th.

Re: Invalid ID message

AndreaMoore — Fri, 31 Jan 2020 16:24:51 GMT

@clopez I've sent a message to member support to reach out to you to help.

Re: Invalid ID message

omassoni — Sat, 01 Feb 2020 09:51:30 GMT

Hello,

I get the same message with one more error at page load : "Invalid ID".

Cheers,

Olivier

Re: Invalid ID message

Kaity — Mon, 03 Feb 2020 14:30:53 GMT

Hello @omassoni - I've given your information to a colleague in our Member Support team. They'll be in touch directly.

Re: Invalid ID message

clopez — Mon, 03 Feb 2020 16:10:55 GMT

Hi Andrea, thank you for your reply, finally today I could made the payment with my credit card, but now, I'm worried because the past January 30th was the deadline to pay my AMF, can you tell me if there would be any problem with that?