topic Re: Renewal of CISSP in Member Support

Renewal of CISSP

deephaze — Wed, 10 Jul 2019 10:15:15 GMT

I've paid my dues and completed all my CPEs prior to the expiration date on June 30, 2019 but my certificate does not show as renewed. I am required to maintain a certification to keep my accounts active at work. Is there anyway to expedite the renewal process it's been over 3 weeks since I fulfilled the requirements and i haven't been able to work since June 30th.

I've also emailed ISC2 twice about this issue and no one has replied.

Re: Renewal of CISSP

Bvoris — Wed, 10 Jul 2019 12:40:58 GMT

I'm having the exact same issue.

I've called and left multiple messages.

I've emailed multiple times.

I've gotten no response from ISC2.

Re: Renewal of CISSP

Kaity — Wed, 10 Jul 2019 15:22:34 GMT

We are processing the July 1 renewals. I apologize for the delay. Once this process is complete, your accounts should reflect this.

Re: Renewal of CISSP

ntuit — Wed, 10 Jul 2019 16:32:25 GMT

Same here. My account has been disabled and I have no knowledge as to why. Dues are paid and there were no pending notfications. Countless emails to membership address and heard nothing. Arrggghh

Re: Renewal of CISSP

gdesilla — Thu, 11 Jul 2019 01:03:19 GMT

Common theme. Same poor experience here. Paid my fees ($170) in March. Never wanted to renew my CCSP only CISSP. All certifications suspended July 2019. Did I get a refund after I paid $170 and my certification was confirmed until 2020. No ... I did not. Did they reply to my emails? No they did not (eventually they did after 4 or 5 attempts to clarify that CISSP will not be suspended only CCSP) /golfclap.

Re: Renewal of CISSP

Frank_Mayer — Thu, 11 Jul 2019 09:50:07 GMT

Join the club. The system is broke and I called in and got responses and it gets fixed and then broken again. The system has serious issues but no one will come on line to say that. You employer needs to look at this forum and see that it is not your issue.

Re: Renewal of CISSP

Shannon — Thu, 11 Jul 2019 11:39:08 GMT

@deephaze further to what @Frank_Mayer said, perhaps you can request (ISC)2 to send you an email stating that your certification has indeed been renewed & is valid, but that their site currently is currently experiencing issues, and isn't displaying it.

I guess your management will accept that.

Re: Renewal of CISSP

Kaity — Thu, 11 Jul 2019 13:25:12 GMT

If you can private message me your member ID #, I will get with our support team to resolve this.

Re: Renewal of CISSP

deephaze — Thu, 25 Jul 2019 17:09:37 GMT

I'm checking to see if there's any update, it's been over a month since I completed my activities for renewal (Payment and CPEs) and still no update. I still cannot perform my job functions until this certificate is renewed.

Re: Renewal of CISSP

Kaity — Thu, 25 Jul 2019 17:39:58 GMT

I still have your ticket in my list. I have been following up for updates - doing so again now. I apologize for this delay.

Re: Renewal of CISSP

Frank_Mayer — Sat, 27 Jul 2019 10:09:15 GMT

My certification is now reflecting properly and my AMF payment finally posted as paid and this status has held in the system for several days. I know for a fact from the emails and telephone calls I received from (ISC)2 that the senior leadership in (ISC)2 is working this. It is a big advantage that (ISC)2 actually has forums and responds to members, while this is expected of most professional organizations and is in fact how most operate; many of the other IT credentialing organizations do not operate properly. IT needs to mature as a professional discipline in general. This includes in every aspect.

Re: Renewal of CISSP

Paulw_isp — Tue, 20 Aug 2019 11:15:08 GMT

I have a similar issue - but my 3 years of having my CISSP is due to run out in January 2020. What do I need to do to keep the qualification/certification?

I have emailed member support several times but not had any replies apart from one saying was I happy with the response top my query - what response!

I assume I have to retake the CISSP exam, but it would be nice to know as I'll need time to book it in.

Thanks,

Paul

Re: Renewal of CISSP

Kaity — Tue, 20 Aug 2019 13:59:07 GMT

Hello Paul!

No need to retake the exam. Your certification "expires" in January 2020, but that just means that by January 2020 you will have needed to earn all the CPEs required for your certification. For CISSP, that is 120. And, of course, pay your AMF each year you're a member. As long as you continue to do that, you will renew your certification and not need to re-test again.

I hope this helps - and I'm very sorry that Member Support has not replied yet. We are working to reduce response time, but obviously have a lot more work to do.

Re: Renewal of CISSP

deephaze — Tue, 20 Aug 2019 20:01:11 GMT

Any update on my situation? It still displays my CISSP as lapsing in June even though I've paid the fees and taken all requisite 120 CPEs. It says I'm passed due on my maintenance fees for next year but I don't want to pay $125 for a certification that hasn't even renewed from my last 3 years of payments and doing CPEs.

Re: Renewal of CISSP

Kaity — Tue, 20 Aug 2019 20:44:18 GMT

I'm checking with the head of our member support team to see what the status is

Re: Renewal of CISSP

GeneHughes — Thu, 29 Aug 2019 20:52:57 GMT

I've contacted support a few times over the past 2 days, I had the same issue, unknown to me as I did my CPEs and paid my dues before my June expiration date, found out yesterday I owed this years due (no email notice to let me know that), and my certification had expired.

Support told me today that my "renewal" will run on a job set for 9/3, we'll see if that really happens...

Can't believe that it's gone 2 months with no notification that my renewal never went through and that my status shows as expired as of 6/30, really unprofessional imo

Re: Renewal of CISSP

Kaity — Thu, 29 Aug 2019 20:54:54 GMT

Hi Gene,

If you'd like to PM me your email address (and if you're up for it), we can test your address to see why you weren't receiving our alerts about your account. I can assure you we sent many emails about the policy change before it went into effect, as well as notice emails with what payment was owed and when.

If you don't see your account status accurately on Tuesday, please feel free to PM me and I'll get with the team to correct it.

Re: Renewal of CISSP

GeneHughes — Thu, 29 Aug 2019 21:08:57 GMT

I received all the emails about the policy change up through 6/11, which that day I paid the dues as indicated on the member portal, and received a receipt that I paid the dues. I also reported all the CPEs needed and made sure they were complete.

I've received ISC2 connect emails since then, but nothing related to my account, certification, or due fees since 6/11.

Looks like you are making sure my account has the correct email synced, so we'll see where that goes. Not sure what changed between 6/11 and now or if that is even an issue, but we'll find out...

Re: Renewal of CISSP

deephaze — Thu, 29 Aug 2019 23:43:30 GMT

I'm still in the same situation as you Gene. KaityEagle has been responsive and looking into it but no progress has been made that I have seen as of yet. In my current position we can't be hands on keyboard on our systems without a valid certificate on file and myself and several co-workers are in the same situation waiting on ISC2 to renew our CISSP certificates. Luckily things have gone smoother for coworkers renewing the CASP or Sec+ as they've been able to get those renewed successfully.

Re: Renewal of CISSP

Kaity — Fri, 30 Aug 2019 12:50:08 GMT

Hi there! Checking in w/the team again this morning regarding your account.