topic Re: Issues with profile in Member Support

Issues with profile

mrgirosky1 — Sun, 15 Dec 2019 16:29:57 GMT

I'm hoping someone can help me, I've called customer support 3 or 4 times and submitted tickets a few times with no resolution. I passed my CISSP exam at the end of September, my sponsorship was approved at the end of October, and I paid my AMF the beginning of November. When I log in I am still shown as a non-member, with a blank dashboard, but it does show my AMF as being paid. Is anyone else having a similar issue? I'm trying to get the CISSP "official" for a job I'm pursuing.

Michael Girosky

Re: Issues with profile

cdc — Thu, 26 Dec 2019 18:51:14 GMT

Have you received a reply from member support? If so, what did they say?

Re: Issues with profile

mrgirosky1 — Thu, 26 Dec 2019 19:42:08 GMT

I haven't heard anything back yet.

Re: Issues with profile

cdc — Thu, 26 Dec 2019 20:12:39 GMT

Unfortunately, members are in the dark regarding response time metrics and given the holiday season, delays will most likely be longer. That doesn't lessen the anxiety of not knowing the status and expected time for resolution.

Recommend persistence in calling the help desk.