topic Re: CPE submission-Rejected - Passed Program Term in Member Support

CPE submission-Rejected - Passed Program Term

ashish2_sapra2 — Wed, 18 Dec 2019 04:19:41 GMT

I am getting the message "Rejected - Passed Program Term" when submitting CPEs for all of my certifications.

Have verified that my status is correct and these CPEs are within the cycle.

What is the issue? Request to address and fix.

thanks

Ashish

Membership #94222

Re: CPE submission-Rejected - Passed Program Term

AlecTrevelyan — Wed, 18 Dec 2019 09:58:34 GMT

Another random but different error was reported by someone else yesterday:

https://community.isc2.org/t5/Member-Support/I-cannot-submit-CPE-via-portal-at-all/m-p/30716

I have conducted some tests this morning but wasn't able to reproduce either error.

I did note the Security and Risk Management CISSP domain has been erroneously removed from the CPE portal - I also saw this reported on other forums too.

My guess is ISC2 have been digitally transforming things again!

I'd call Member Services if you're in a hurry to report this through the proper channels.

Re: CPE submission-Rejected - Passed Program Term

AlecTrevelyan — Wed, 18 Dec 2019 10:09:48 GMT

@ashish2_sapra2 wrote:
I am getting the message "Rejected - Passed Program Term" when submitting CPEs for all of my certifications.

Have verified that my status is correct and these CPEs are within the cycle.
What is the issue? Request to address and fix.

thanks
Ashish
Membership #94222

This is unrelated to your issue, but I note you only have a Community badge for your CSSLP but none for your other certifications which is a bit strange.

Re: CPE submission-Rejected - Passed Program Term

denbesten — Wed, 18 Dec 2019 15:08:00 GMT

@AlecTrevelyan wrote:
My guess is ISC2 have been digitally transforming things again!

Well, Christmas is coming and we were given a hint as to our present.

Re: CPE submission-Rejected - Passed Program Term

csjohnng — Thu, 19 Dec 2019 15:22:43 GMT

@AlecTrevelyan

Talking about Badge in the community profile, interesting I have just aware not all my certification are reflected, I have ISSAP certified but it's not in my community profile badge section.

Re: CPE submission-Rejected - Passed Program Term

AlecTrevelyan — Thu, 19 Dec 2019 16:46:03 GMT

@csjohnng wrote:
@AlecTrevelyan
Talking about Badge in the community profile, interesting I have just aware not all my certification are reflected, I have ISSAP certified but it's not in my community profile badge section.

@Kaity

Hi Kaity,

We have a couple of people whose Community badges aren't showing all of their certifications. Would you be able to help them please?

@csjohnng and @ashish2_sapra2

Re: CPE submission-Rejected - Passed Program Term

AlecTrevelyan — Thu, 19 Dec 2019 17:03:44 GMT

@denbesten wrote:
@AlecTrevelyan wrote:
My guess is ISC2 have been digitally transforming things again!
Well, Christmas is coming and we were given a hint as to our present.

Yes, I thought this might be what was happening - you can always tell when ISC2 are ~~breaking~~ digitally transforming things...

and I guess Bruce looks a little like Santa!

Merry Christmas @brucebeam

Re: CPE submission-Rejected - Passed Program Term

Kaity — Thu, 19 Dec 2019 19:56:08 GMT

Handled! There is something wrong with the programming for the CISSP-ISSAP badge, so until I get that fixed, I have to award it manually. I did check to verify certs are valid, though.

Thanks for letting me know so I could process!

Re: CPE submission-Rejected - Passed Program Term

csjohnng — Fri, 20 Dec 2019 04:04:05 GMT

@Kaity @AlecTrevelyan

Thank you both.

Re: CPE submission-Rejected - Passed Program Term

Bruce — Tue, 24 Dec 2019 11:21:37 GMT

Ho, Ho, Ho, Alec!

Thanks for all your input and the great gif – my son can now see Santa before he puts the bike together!

Our elves have been hard at work here on the new CPE portal. They have completed a full rewrite of the code on the front and backend. They have made it faster and incorporated some significant changes throughout to include robust error reporting – everything you would want. We feel like we are close to having a final product, but we would like to invite some of our members to get a sneak peek in early January and put it through their own tests. Before we release this code, we want your input to ensure it satisfies your needs as members.

Please send us an email at brucesanta@, correction: testerinput@isc2.org. We will send you detailed instructions on how to get to the live portal and test away.

I am sorry to hear you had trouble submitting to the old portal. The elves were not transforming this one at all, our apologies. Please reach out to Member Services and they will get you fixed up right away.

I look forward to your feedback during this testing period, @AlecTrevelyan & @denbesten!

Re: CPE submission-Rejected - Passed Program Term

AlecTrevelyan — Tue, 24 Dec 2019 12:37:50 GMT

Thanks for the update, @Bruce, and I'm glad you liked the pic!

I've sent an email requesting to be part of the testing and I'm looking forward to seeing the changes to the CPE portal!

Re: CPE submission-Rejected - Passed Program Term

ashish2_sapra2 — Tue, 24 Dec 2019 16:04:04 GMT

Thanks so much! yes, i called in the Support desk and they agreed to take it up to the backend team to address the issue.

The root cause of the problem is that if you have one of the certification for which you met the CPE requirements, then it keeps treating any new CPEs which you submit against this certification, as passed the program term.

So, once i excluded the ISSAP, for which the CPE requirements had already been met, it let me submit the CPEs for the other certifications.