topic Passed CISSP Nov 12, No Email Confirmation in Member Support

Passed CISSP Nov 12, No Email Confirmation

quoderat — Wed, 20 Nov 2019 15:50:17 GMT

I passed the CISSP exam (provisionally) on November 12. The paper from Pearson Vue said to wait 2-5 days for my email confirmation. I haven't received anything yet and it has been five business days.

Is there a backlog, or has something gone wrong? My reg ID is 364419405 and my non-member ID on the site is: 770096.

Not sure if I am just being impatient, but the five business days has passed. Thanks.

Re: Passed CISSP Nov 12, No Email Confirmation

AlecTrevelyan — Wed, 20 Nov 2019 19:39:02 GMT

Congrats on passing the exam!

Seems there is an issue with the confirmation emails given the number of people saying they haven't received them recently.

Have you attempted to submit your endorsement application? All the email does is tell you to do that.

https://www.isc2.org/Endorsement

If it doesn't work then you'll need to speak to Member Services:

https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

I recommend calling them and keep calling until you speak to someone as voicemails and emails can take a while to get a response.

Re: Passed CISSP Nov 12, No Email Confirmation

quoderat — Wed, 20 Nov 2019 19:44:09 GMT

Thanks! I tried to submit my endorsement, but that didn't work. It says "Member info not valid" though I know it is correct.

I will try giving Member Services a call and see if they are able to assist. Appreciate your help.

Re: Passed CISSP Nov 12, No Email Confirmation

Kaity — Wed, 20 Nov 2019 22:24:48 GMT

Hi @quoderat - yes, please reach out to MS for assistance. I've also sent your information into the queue for help, in case that moves you to attention faster.

Thank you @AlecTrevelyan for your replies - you were spot on, unfortunately we have an issue to fix on this account.

Re: Passed CISSP Nov 12, No Email Confirmation

quoderat — Mon, 25 Nov 2019 21:36:36 GMT

Thanks for this. I did reach out to member services (spoke to someone on the phone), but it doesn't seem to have resolved anything yet. I can't see any record of passing and I think it's the same.

I will keep trying....