topic Re: PDI Unauthorized in Member Support

PDI Unauthorized

cchudson — Mon, 09 Oct 2023 09:22:22 GMT

Hi,

I can log in to isc2.org and the membership area shows I'm a member. I paid the $125. For some reason, when I click on a PDI course, it continues to say I'm not authorized.

Can someone assist with this, please? I am a new member, I assume I am supposed to have access to this content?

Thank you,

Chad Hudson

Re: PDI Unauthorized

anne4558 — Mon, 18 Nov 2019 19:11:30 GMT

Same here, I was looking for the same answer! Everything completed for me in September, not sure why 'unauthorized' either.

Re: PDI Unauthorized

AndreaMoore — Mon, 18 Nov 2019 21:11:49 GMT

I have sent this to Member Support to assist you with your settings.

Here is the contact information for Member Services: https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

Re: PDI Unauthorized

AndreaMoore — Mon, 18 Nov 2019 21:12:48 GMT

I have also sent this one to Member Support to assist you with your settings as well.

For any future issues, here is the contact information for Member Services: https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

Re: PDI Unauthorized

cchudson — Mon, 18 Nov 2019 21:44:10 GMT

Thank you very much, Andrea!

Re: PDI Unauthorized

AndreaMoore — Mon, 18 Nov 2019 22:07:35 GMT

I just learned that the best contact information for PDI issues, suggestions for courses, course feedback, questions on the course materials, etc. is pdi@isc2.org. This will be quicker and more direct than the member support email. You can email that inbox directly with your issues. Have a great day and thanks for being a member!

~Andrea

Re: PDI Unauthorized

cchudson — Mon, 18 Nov 2019 22:08:31 GMT

Excellent, thank you again!

Re: PDI Unauthorized

denbesten — Mon, 18 Nov 2019 22:48:53 GMT

@AndreaMoore wrote:
I just learned that the best contact information for PDI issues, suggestions for courses, course feedback, questions on the course materials, etc. is pdi@isc2.org.

Could that be added to the Contact-Us page? And, while you are at it, it would be really cool if you were to add your business hours (including time zone) there as well. Often times, we have seen members frustrated because you are not answering the phone during their work hours.

Re: PDI Unauthorized

AndreaMoore — Fri, 22 Nov 2019 20:12:02 GMT

@denbesten I submitted this suggestion. 🙂

Re: PDI Unauthorized

denbesten — Fri, 22 Nov 2019 20:51:08 GMT

Appreciate it. Thanks!