topic Re: Membership support not responding in Member Support

Membership support not responding

Barathgosakan — Tue, 24 Sep 2019 22:23:43 GMT

Hello,

I provisionally passed my SSCP certification last week and I have some questions regarding endorsement process.I have been trying to contact the membership support through phone(North America Support) and email for several days and haven't received any response yet.I have been leaving Voice message for several days and received no response. Is there anyone else that I could contact to get my concerns sorted out?

Thanks,

Barath

Re: Membership support not responding

CraginS — Wed, 25 Sep 2019 16:08:35 GMT

@Barathgosakan wrote:
Hello,

I provisionally passed my SSCP certification last week and I have some questions regarding endorsement process.I have been trying to contact the membership support through phone(North America Support) and email for several days and haven't received any response yet.I have been leaving Voice message for several days and received no response. Is there anyone else that I could contact to get my concerns sorted out?

Thanks,
Barath

yes, here in the Community flag @amandavanceISC2 and @david-shearer

This is an ongoing and rampant problem at the (ISC)2 offices and they need to know about every instance.

Craig

Re: Membership support not responding

Kaity — Wed, 25 Sep 2019 17:48:52 GMT

@Barathgosakan Feel free to DM me your questions and I'll work with the team(s) to get your answers!

Re: Membership support not responding

Barathgosakan — Wed, 25 Sep 2019 18:05:52 GMT

Thanks Craig

Re: Membership support not responding

Barathgosakan — Wed, 25 Sep 2019 18:10:30 GMT

i just DM' d you

Re: Membership support not responding

Kaity — Wed, 25 Sep 2019 18:29:17 GMT

Got it!

Re: Membership support not responding

K_N — Fri, 15 Nov 2019 16:06:46 GMT

Hello @Kaity @amandavanceISC2 and @david-shearer ,

I had a problem accessing my account and I opened a ticket. It has been a month on a half and no progress, or updates. The support was not informative and not friendly at all.

Can you please help?

Thanks..

Re: Membership support not responding

Kaity — Fri, 15 Nov 2019 16:24:05 GMT

I will follow up on this right now @K_N

Re: Membership support not responding

amandavanceISC2 — Fri, 15 Nov 2019 19:08:57 GMT

@K_N Thank you for bringing this to our attention. Please know, we have escalated this helpdesk ticket and someone on my team will be reaching out to you as soon as we receive more information. I apologize for the inconvenience.

Best Regards,

Amanda Vance