topic Re: CPE Logging Still Broken in Member Support

CPE Logging Still Broken

JDIO — Thu, 07 Nov 2019 19:34:27 GMT

How many other members are still currently affected by the login error when trying to log CPEs?

I have been for months and am currently on my 2nd ticket in the past 2 weeks after the original failed to rectify. I see the membership payment due 11/30 "to prevent disruption", however it is unreasonable to require payment when the CPE process is broken, which carries the risk of disrupting my CISSP certification status.

Do we have assurances that certifications are protected while this Authentication issue is being resolved? From the community board alone, this appears to be an known issue for more than a year.

Anyone manage to cut through the red tape and get resolution quickly? Any ISC2 staff able to expedite resolution?

Re: CPE Logging Still Broken

Christopher_K — Thu, 07 Nov 2019 19:49:00 GMT

I'm in there every day logging CPE's. What are you seeing? What's this about logging in?

Re: CPE Logging Still Broken

JDIO — Thu, 07 Nov 2019 19:50:36 GMT

SSO error when trying to manage CPEs

Re: CPE Logging Still Broken

denbesten — Thu, 07 Nov 2019 22:54:10 GMT

@JDIO wrote:
Do we have assurances that certifications are protected while this Authentication issue is being resolved?

No.

SSO error when trying to manage CPEs

(ISC)² treats SSO issues as individual to each account. They do not believe there to be a systemic issue. Until your account is repaired, try logging directly into https://cpe.isc2.org/s/ . This bypasses some parts of the SSO system which might avoid the particular spot where your authentication is failing -- it did for me.

Also, you might want to consider adopting a defensive stance, especially given the impending deadline:

Keep records of all communications, including a journal of calls.
Keep parallel CPE records, including supporting evidence (a good practice regardless).
Make sure your CPEs are earned prior to the end of your 3-year cycle, even if you can't file them.
Pay your AMF before deadline and get a receipt. I.E. Screenshots when paying online; request the transaction# when paying over the phone; or mail a check with tracking. Within the US, using a bubble envelope is the cheapest way ($3.74) to accomplish the latter.

The goal being that if everything blows up, you absolutely have the high-ground to support any appeal.

Re: CPE Logging Still Broken

JDIO — Thu, 07 Nov 2019 23:24:59 GMT

Thank you for the link, however it is giving me the same error.

As for the other items - 99% agreed and most in effect already. I also have all my CPEs logged for my CISM, so easily referenceable.

I'm - at the very least - on the fence about paying membership dues when a core function is broken. I understand the position though.

Thank you again.

Re: CPE Logging Still Broken

denbesten — Fri, 08 Nov 2019 01:08:57 GMT

@JDIO wrote:
I'm - at the very least - on the fence about paying membership dues when a core function is broken.

Do keep in mind that there is a stiff $600 reinstatement fee that risks interfering with your evil plans.

Glad to be able to provide moral support, even if I can't fix your problem.

Re: CPE Logging Still Broken

Christopher_K — Fri, 08 Nov 2019 01:32:39 GMT

Guys, if you think ISC2 won't make this right, you're just absolutely
paranoid... Do what you have to do, write things down, it will all come
out in the wash...

Keep in mind, this isn't happening with everybody.... It's not some master
plan, just a bump in the road.

--

Christopher Karl Abell, MSIA/CISSP

Re: CPE Logging Still Broken

CraginS — Fri, 08 Nov 2019 01:47:01 GMT

@JDIO wrote:
How many other members are still currently affected by the login error when trying to log CPEs?

Justin,

On Wednesday, November 7, at about 6:30 p.m., CST, I logged into my CPE record by logging into www.isc2.org (not cpe.isc2.org) and clicking the links to reach the CPE dashboard. I added a CPE event with no technical problems at all. If you are still having difficulty, it may be related to your account, rather than a general site problem.

Good luck!

Craig

Re: CPE Logging Still Broken

coolmike — Fri, 08 Nov 2019 08:25:55 GMT

Would you know SPOTO? I am learning now.

Re: CPE Logging Still Broken

denbesten — Fri, 08 Nov 2019 13:58:32 GMT

@coolmike wrote:
Would you know SPOTO? I am learning now.

Be careful of anything that says "dump". Most punish cheating severely, and they consider brain dumps to be a serious form. Read this and this for background.

Re: CPE Logging Still Broken

JDIO — Fri, 08 Nov 2019 18:23:54 GMT

Interesting addition to this - I am unable to pay my membership fees due to the same SSO error.

Re: CPE Logging Still Broken

Kaity — Fri, 08 Nov 2019 19:30:46 GMT

Hi @JDIO - I'm working with Member Support to follow up with the issues on your account.

Re: CPE Logging Still Broken

JDIO — Fri, 08 Nov 2019 19:55:52 GMT

Many thanks, @Kaity. Please let me know if anything further is needed from my end.

Re: CPE Logging Still Broken

JDIO — Tue, 12 Nov 2019 18:46:51 GMT

Hazah! Login (appears to be) working now. One caveat of a small "Invalid ID" pink box when I clicked into and submitted my AMF payment - hopefully that will be a non-issue. The dashboard still shows payment due, but may just need time to update. I saved the PDF receipt in case.

Now to try CPEs...

Thank you @Kaity for the assistance 🙂

Re: CPE Logging Still Broken

Kaity — Tue, 12 Nov 2019 19:50:29 GMT

Sounds like a step in the right direction! Payment status will update overnight, so if it still shows owed tomorrow, let me know!

Re: CPE Logging Still Broken

Manfred — Wed, 04 Dec 2019 14:13:48 GMT

Same issue here,

Try to pay with credit card and receive little pink box with "Invalid ID"

Please help

Thanks

Re: CPE Logging Still Broken

Kaity — Wed, 04 Dec 2019 20:03:18 GMT

Hello @Manfred - can you contact your local Member Support team for assistance? They can assist between 8am-5pm locally. isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b

We've seen this issue on a few accounts, but it is not widespread.