topic Re: SSO Errors. Support not helping me in Member Support

SSO Errors. Support not helping me

cdsmith80 — Fri, 18 Oct 2019 17:15:47 GMT

I have the dreaded SSO errors that many have complained about. I saw a thread here where a support rep asked to be emailed directly if anyone had SSO problems. I did that. They forwarded me to someone else and they worked with me a little bit then fell off the face of the earth and stopped responding to me. A month later I sent a message through the contact page and someone responded to me once then fell of the face of the earth. A week later I sent another message through the contact page an no one responded at all. I have been trying to get this fixed for 6 weeks and no one will help me I don't know what to do next. I'm getting extremely frustrated because I am not able to enter my CPEs and support seems to be actively ignoring me.

Re: SSO Errors. Support not helping me

Kaity — Fri, 18 Oct 2019 20:50:34 GMT

I'll get your info over to the manager of the support team right now.

Re: SSO Errors. Support not helping me

cdsmith80 — Thu, 07 Nov 2019 13:41:05 GMT

I was contacted on October 21st and told the ticket is still in progress. It is now November 7th and I still do not have a fix or even an ETA. I raised this issue over two months ago and I still have zero information about what is going on with it.

Re: SSO Errors. Support not helping me

JDIO — Thu, 07 Nov 2019 19:40:03 GMT

Same issues, same experience in attempting to resolve.

Re: SSO Errors. Support not helping me

Kaity — Thu, 07 Nov 2019 20:31:28 GMT

@cdsmith80 and @JDIO - I'm following up with the team now.

Re: SSO Errors. Support not helping me

cdsmith80 — Thu, 26 Dec 2019 15:34:59 GMT

Nothing has changed. This has been going on for several months now. I did get a phone call from an ISC2 number a while back but I was working and they didn't leave a message. I thought they would call back or send me an email but I have received nothing. I have explained the problem in multiple places to multiple people and still nothing has been done about it. I had plans to take two more exams but have decided not to because I would not be able to keep them current because I cannot submit CPEs. I don't know what to do anymore. I just want it fixed.

Re: SSO Errors. Support not helping me

Kaity — Mon, 30 Dec 2019 14:58:46 GMT

I understand your frustration @cdsmith80. Unfortunately, we've found that certain accounts with the SSO issue require a different sort of fix that takes longer. I believe that to be the case with your account, but I can confirm a ticket is in.

Re: SSO Errors. Support not helping me

cdsmith80 — Fri, 07 Feb 2020 17:51:08 GMT

@JDIO Have you had any luck yet? I still get the errors and it's been nearly 6 months since I first reported this issue.