topic Re: Unable to pay the member fee with card in Member Support

Unable to pay the member fee with card

Mox — Fri, 01 Nov 2019 18:06:05 GMT

I am trying to pay my member fee with a card and I am getting the following error:

Single Sign-On Error

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

Re: Unable to pay the member fee with card

Rossva — Fri, 01 Nov 2019 18:54:56 GMT

Welcome to the community! This is a common issue we’ve all had! The brilliant @Kaity is mega helpful and should be able to assist

Re: Unable to pay the member fee with card

Kaity — Fri, 01 Nov 2019 19:12:15 GMT

I've sent your info to our support team for help @Mox! They'll reach out directly with an update.

Thanks for tagging me @Rossva 🙂

Re: Unable to pay the member fee with card

spidersab — Fri, 01 Nov 2019 20:23:55 GMT

Hi @Kaity, i have the same problem trying to pay for the first year fee.

Could you please help me?

Re: Unable to pay the member fee with card

Kaity — Mon, 04 Nov 2019 14:32:31 GMT

I have contacted support to get a ticket started for you @spidersab to fix this issue. They'll reach out directly.

Re: Unable to pay the member fee with card

A_M — Mon, 04 Nov 2019 15:46:08 GMT

Greetings Kaity!

Sorry to pile on - I too am having the exact same problem. Just passed the exam and can't pay my fee!

If you can help I'd be extremely appreciative

Thank you!

Re: Unable to pay the member fee with card

Kaity — Mon, 04 Nov 2019 16:02:35 GMT

I'm on it @A_M !

Re: Unable to pay the member fee with card

spidersab — Mon, 04 Nov 2019 16:54:29 GMT

Thanks @Kaity for your help.

Re: Unable to pay the member fee with card

A_M — Tue, 05 Nov 2019 00:22:57 GMT

Whatever you did, it worked! I was able to pay - thank you so much!!