topic Re: CPEs from watching webcasts has been broken since 10th October in Member Support

CPEs from watching webcasts has been broken since 10th October

Gareth_Milne — Mon, 09 Oct 2023 09:21:25 GMT

Hello all,

CPE allocation from watching webcasts has been broken since the 10th of October for me.

Anyone having the same issue?

Really don't feel like manually submitting every webcast i watch.

Re: CPEs from watching webcasts has been broken since 10th October

Kaity — Thu, 24 Oct 2019 13:20:44 GMT

Hi @Gareth_Milne - I'll check with the team on this. Thanks for letting us know!

Re: CPEs from watching webcasts has been broken since 10th October

Gareth_Milne — Thu, 24 Oct 2019 13:26:06 GMT

Ok,

No problem. Thanks for the quick response.

Re: CPEs from watching webcasts has been broken since 10th October

Ramon — Fri, 25 Oct 2019 10:10:06 GMT

I feel I have the same issue, CPE's from webcast or the Online magazine seem to take forever to show up on the member dashboard.

On the other hand I might be a bit impatient...

Re: CPEs from watching webcasts has been broken since 10th October

Gareth_Milne — Fri, 25 Oct 2019 13:34:54 GMT

I never had a problem up until the 10th. They always flagged automatically.

Re: CPEs from watching webcasts has been broken since 10th October

Dexy3 — Fri, 25 Oct 2019 14:44:50 GMT

More than 5 business days have passed and my two webinar CPEs and the Online magazine quiz CPE's have not show up in my dashboard . I have sent an email via the portal asking for this issue to be looked at.

Re: CPEs from watching webcasts has been broken since 10th October

Kaity — Fri, 25 Oct 2019 15:49:51 GMT

Hi all - I'm told this issue is individual to your accounts, so we're putting in tickets for @Gareth_Milne @Ramon and @Dexy3

If anyone else has the same issue, please let me know!

Re: CPEs from watching webcasts has been broken since 10th October

Ramon — Sun, 27 Oct 2019 12:58:06 GMT

@Kaity Just logged in and checked my CPE point to see the 'missed' CPE point are added!

Thanks!

Re: CPEs from watching webcasts has been broken since 10th October

Gareth_Milne — Mon, 28 Oct 2019 08:06:10 GMT

Dear Kaity,

This has now been resolved for me and all CPE's have been credited.

Thanks again.

Re: CPEs from watching webcasts has been broken since 10th October

Dexy3 — Mon, 28 Oct 2019 08:46:03 GMT

I have just checked my account and all CPEs have been credited. Thanks

Re: CPEs from watching webcasts has been broken since 10th October

wlackey2 — Mon, 04 Nov 2019 11:37:21 GMT

Good Morning @Kaity

It seems I may be experiencing the same issue as these other members - I have a handful of CPEs from ISC2 webcasts/quizzes that haven't shown up after the requisite five business days. Please advise.

Thanks in advance!

Wayne

Re: CPEs from watching webcasts has been broken since 10th October

Kaity — Mon, 04 Nov 2019 21:19:42 GMT

Hi @wlackey2 - we're working on this! Hopefully it should be fixed tomorrow.

Re: CPEs from watching webcasts has been broken since 10th October

wlackey2 — Tue, 05 Nov 2019 11:43:41 GMT

Thanks for the update, @Kaity , much appreciated!

Wayne

Re: CPEs from watching webcasts has been broken since 10th October

Eclipse — Sun, 10 Nov 2019 02:53:01 GMT

Hi Kaityeagle I am also experiencing the same issue with my webcasts not showing up.

Re: CPEs from watching webcasts has been broken since 10th October

Kaity — Wed, 13 Nov 2019 20:53:20 GMT

Hi @Eclipse - we had a delay in some of the batching. I'm told it was being handled today, so if you still see issues tomorrow, please PM me.

Re: CPEs from watching webcasts has been broken since 10th October

wlackey2 — Fri, 22 Nov 2019 15:06:27 GMT

Good morning @Kaity - just wanted to follow up on this, since it seems like *some* of the CPEs for webcasts I watched have shown up since my last post, but not all... are there still some bumps in the road happening with this process, or should I be able to see all of them at this point? Apologies in advance if I am just being impatient - my understanding was they should show within five business days, if that is not the case please advise.

I am down with entering these manually if necessary; I just prefer to let the process work as it is supposed to in the absence of other guidance.

Thanks in advance,

Wayne

Re: CPEs from watching webcasts has been broken since 10th October

Kaity — Fri, 22 Nov 2019 20:17:43 GMT

Hello @wlackey2 - I apologize for the delay. I was told that most of them were completed this week, but there are still some that have not been added to accounts.

I would say we're updating these monthly, rather than 5 days after the webinars complete. Can you advise me where we say 5 days? That sounds like something we'll need to fix.

Re: CPEs from watching webcasts has been broken since 10th October

denbesten — Sat, 23 Nov 2019 02:59:19 GMT

@Kaity wrote:
That sounds like something we'll need to fix.

I think the thing needing fixing is the process. It should not be necessary to find time time on somebody's calendar. Copying records from one database to another is doable within minutes using automation tools.

Can you advise me where we say 5 days [for cpe auto-submission]?

In the community [1 2], Brandon's intro on many webinars, and on the "Submitted on Behalf" page of cpe.isc2.org:

These CPEs are submitted on your behalf and should appear in your CPE history within 5 business days of completion. Please check again later. If you do not see your CPEs after 5 business days, you may submit details for verification by completing this form at a later time.

Re: CPEs from watching webcasts has been broken since 10th October

wlackey2 — Sat, 23 Nov 2019 12:47:31 GMT

Many thanks, @Kaity - it updated mine yesterday, and it appears that all but one CPE is accounted for at this time, and based on your input, it seems like I just need to be patient moving forward.

And @denbesten has the reference information regarding the five business days in a subsequent post following mine in this thread.

Thanks again,

Wayne

Re: CPEs from watching webcasts has been broken since 10th October

Ramon — Thu, 05 Dec 2019 14:50:07 GMT

Since the last time I received the 'broken' CPE's for webcasts i've viewed two more webcasts and those CPE's are not updated (yet).