topic Re: Single sign on error when paying for my first AMF in Member Support

Single sign on error when paying for my first AMF

CK_Daniel — Sun, 28 Jul 2019 17:25:29 GMT

Dear all,

I know there is some issue regarding to the "Pay by Card" option for paying AMF but I am not receiving any responses from member support / customer support, and I would really like to complete my associate status shortly.

So far I only have an ID called "ISC2 User Profile Confirmation ISC2:00015615", and my certificate ID for CISSP. Any assistance would be appreciated.

Attached screenshot for the error.
Thank you in advance.

Best Regards,
Daniel

Re: Single sign on error when paying for my first AMF

dcontesti — Sun, 28 Jul 2019 17:33:26 GMT

The system just went through a major upgrade and there have been a few bumps in the road. They are working through the issues.

Maybe one of the admins here can assist you ( @amandavanceISC2 or @SamanthaO_isc2 )

Regards

Re: Single sign on error when paying for my first AMF

JP54972 — Sun, 28 Jul 2019 23:37:49 GMT

Definitely just direct message the admins. They fixed this same error for me in 24 hours

Re: Single sign on error when paying for my first AMF

SamanthaO_isc2 — Mon, 29 Jul 2019 16:07:32 GMT

Hello @CK_Daniel,

Thank you for messaging, I just replied to your message. This should be resolved in your account now.

Best,

Re: Single sign on error when paying for my first AMF

rslade — Mon, 29 Jul 2019 18:47:39 GMT

> CK_Daniel (Viewer II) posted a new topic in Member Support on 07-28-2019 01:25

> Dear all, I know there is some issue regarding to the "Pay by Card" option for
> paying AMF but I am not receiving any responses from member support / customer
> support, and I would really like to complete my associate status shortly.

According to some recent reports, there may be as many as 12,000 accounts with varying levels of problems right now. According to other reprots, ISC2 would like you to "be patient."

In the meantime, it *usually* helps to send email to any or all of avance@isc2.org,
jshriver@isc2.org, keagle@isc2.org, membersupport@isc2.org, or soconnor@isc2.org in order to get a response.

ISC2 has promised to be more transparent about these issues, and most of us find that promise vastly amusing.

Re: Single sign on error when paying for my first AMF

CK_Daniel — Tue, 30 Jul 2019 03:24:36 GMT

Hi Samantha,

The issue has been resolved and I have paid for my first AMF successfully, now I am just waiting for my profile to be updated as a member.

Thank you for the assistance provided by @Kaity and @SamanthaO_isc2.

Best Regards,
Daniel

Re: Single sign on error when paying for my first AMF

sardinasa — Mon, 05 Aug 2019 22:39:12 GMT

Same here, Just sent an email. Thanks team for working on this.

Re: Single sign on error when paying for my first AMF

CatchYou — Tue, 06 Aug 2019 07:28:24 GMT

I'm asking for resolving this problem for WEEEKS, still no answer, well done.

Re: Single sign on error when paying for my first AMF

BlackHat — Tue, 10 Sep 2019 12:59:42 GMT

Hello, I have exactly this problem as well and can't pay for my first Annual Maintenance Fee. I emailed membersupport@isc2.org but haven't received a response.

Please help.

Thanks,

Rich.

Re: Single sign on error when paying for my first AMF

sardinasa — Tue, 10 Sep 2019 14:07:14 GMT

Try often, it will get fixed in about a week or so. at least it did for me.

*Adonis Sardinas, **MBA*

*CISSP #**488092 *
*| CEH | CNDA | CCNA Cyber Ops | LSSGB*

Re: Single sign on error when paying for my first AMF

carlosquijas — Wed, 12 Feb 2020 02:41:12 GMT

Hi Samantha,

same problem here trying to pay my AMF, I get the SAML assertion validation error.

Could you please help me with my profile so I can pay?

Thanks a lot in advance.

Carlos

Re: Single sign on error when paying for my first AMF

Kaity — Wed, 12 Feb 2020 19:27:03 GMT

Hi @carlosquijas - give us a call and we can help (or you can email membersupport@isc2.org) ... +1-866-331-4722

Re: Single sign on error when paying for my first AMF

NBW — Tue, 03 Mar 2020 12:21:40 GMT

Hi all,

I'm getting the same error when attempting to pay my initial AMF via bank card. I also contacted support with no avail unfortunately.

Apart from contacting directly those mentioned in the precedent post in this thread, is there another workaround or support process to try out?

Thx!

Kind regards

Re: Single sign on error when paying for my first AMF

Kaity — Tue, 03 Mar 2020 13:40:08 GMT

Hi @NBW - you emailed MemberSupport@isc2.org and didn't get a reply? Can you please PM me with the email address you used to contact them and roughly when you reached out? I'll get a request into the queue for someone to contact regarding this issue.

Re: Single sign on error when paying for my first AMF

Jaredrem — Tue, 03 Mar 2020 18:07:13 GMT

Hi!!!

I am the same problem. I can´t pay my first AMF to complete my membership. Could you please support me?

I send a e-mail to Member Support, but I received an automatic reply.

Re: Single sign on error when paying for my first AMF

Kaity — Tue, 03 Mar 2020 19:17:14 GMT

Hi @Jaredrem - if you got the automatic reply, you are in our queue to fix the issue. Member Support will reach out when you can try to access your account again.