topic Re: Cannot make initial AMF in Member Support

Cannot make initial AMF

junnnnne — Sat, 07 Sep 2019 07:15:42 GMT

Hi,

I received email stating that my endorsement has been approved and I can go to"https://www.isc2.org/Dashboard/" for next step. However, i don't see any change in the dashboard and only shows two tabs, "Profile" and "Preferences".

I also got SAML error when clicking "Maintenance Fee" under "Member" tab.

"We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

How should I proceed? Thanks!

Re: Cannot make initial AMF

CraginS — Sat, 07 Sep 2019 14:52:50 GMT

@junnnnne wrote:
Hi,
...

How should I proceed? Thanks!

Just Mail a Check for AMF!

Re: Cannot make initial AMF

savycoop — Sat, 07 Sep 2019 15:05:43 GMT

Hi. I am having the same issue as well and have been unable to make my first AMF payment online.

Re: Cannot make initial AMF

d4sh — Sat, 07 Sep 2019 18:27:48 GMT

I am having the same issue today.

Re: Cannot make initial AMF

Kaity — Mon, 09 Sep 2019 14:40:53 GMT

I've shared info for all of you with our support team. We'll reach out directly!

Re: Cannot make initial AMF

savycoop — Mon, 09 Sep 2019 14:43:32 GMT

Thank you KaityEagle for your prompt response! I was able to reach Member Support earlier this morning and paid my AMF over the phone.

Cheers!

Re: Cannot make initial AMF

sgaede — Mon, 09 Sep 2019 16:07:41 GMT

Having the same issue.

Re: Cannot make initial AMF

shredu2 — Mon, 09 Sep 2019 16:24:08 GMT

I too am unable to pay the AMF

Re: Cannot make initial AMF

Kaity — Mon, 09 Sep 2019 17:39:47 GMT

Getting tickets for both of you as well - apologies!

Re: Cannot make initial AMF

chrisjmohamed — Fri, 22 Nov 2019 17:17:01 GMT

I am having this same problem as well.

Re: Cannot make initial AMF

AndreaMoore — Fri, 22 Nov 2019 19:33:44 GMT

I submitted a help desk request for you. If you need any additional help, here is the help desk contact information: https://www.isc2.org/Contact-Us