topic Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there. in Member Support

I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

c1rdan — Mon, 09 Oct 2023 09:18:52 GMT

I got an email last week saying my CISSP application was now complete (I passed the exam and submitted endorsement two months ago) and I should go to www.isc2.org/dashboard for "next steps".

So, the problem is, I login with the same account I used to schedule the exam and submit the endorsement, and there is nothing in the Dashboard. I just got the "profile" and "preferences" options, profile saying I'm "non-member", and that's all (Screenshot of my dashboard below)

Any idea of what I should do? I have contacted membersupport@isc2.org immediately but they have not been helpful so far.

Btw, if i go to https://apps.isc2.org/Endorsement/#/Home I can see my endorsement is complete and it's asking me to go to the dashboard also, so the user is definitively the right one.

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

AlecTrevelyan — Wed, 21 Aug 2019 09:24:59 GMT

The final step to becoming a member should be paying your AMF.

You can find the link under the "members" drop down list or you can just click on the link below:

https://www.isc2.org/Dashboard/Maintenance-Fee

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

c1rdan — Wed, 21 Aug 2019 09:52:47 GMT

Hi Alec,

That's what I cannot do, the AMF links looks the same that the dashboard, just a blank website. Other screenshot with your URL below.

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

AlecTrevelyan — Wed, 21 Aug 2019 11:35:14 GMT

In that case you'll need to persevere with trying to contact Support.

I always recommend calling them and keep calling until you speak to someone as voicemails are subject to the same response times as emails which is at least a couple of weeks at the moment.

Or maybe one of the kind employees who help manage and administer the forum can help you?

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

SamanthaO_isc2 — Wed, 21 Aug 2019 13:19:58 GMT

Hello @c1rdan,

I am sorry to hear of the issues you are having in your account. I would be happy to look further into this for you. Please either send me a PM or an email to community@isc2.org with your email address and Member ID.

Thank you,

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

c1rdan — Thu, 22 Aug 2019 07:27:12 GMT

Sent. I also get a PM from @Kaity saying that an update yesterday should have fixed this, but I'm still having the same issue.

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

Kaity — Thu, 22 Aug 2019 13:46:36 GMT

I have your message and I'm getting a ticket in. Apologies for the issue.

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

elijahmat — Fri, 23 Aug 2019 05:03:21 GMT

Hi Kaity

I am also having exactly the same issue, i have also emailed you hope you can get this resolved for me too.

Looking forward to hear from you

Regards

Elijah

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

c1rdan — Mon, 26 Aug 2019 13:39:56 GMT

Did you have any luck with this? I already got like five tickets "solved" about this and I'm still having the same issue...

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

elijahmat — Wed, 28 Aug 2019 00:36:11 GMT

Not yet, no success for me yet, hope it gets fixed soon its almost 3 weeks now for me

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

Kaity — Wed, 28 Aug 2019 14:42:21 GMT

Hi Elijah! I'm checking with the team to see if they are working on a "fix" or if we're simply in the endorsement process. That process is running 5-6 weeks right now.

Re: I'm supposed to go to Dashboard to finish my CISSP application, but there is nothing there.

elijahmat — Wed, 28 Aug 2019 21:08:52 GMT

Hi kaity
Thank you for getting back to me. I actually meant 3 weeks on top of the 8 weeks for endorsement (total 11 weeks). I ended up calling cissp help number +1.866.331.4722, I paid the AMF over the phone and immediately I got access to my digital certificate, and the dashboard is populated.

Thank you for all the help. All looks ok now.

Regards

Elijah