topic Re: Next Step for Approved Application Email in Member Support

Next Step for Approved Application Email

va — Thu, 22 Aug 2019 16:50:40 GMT

Hi I got a email saying that I needed to go the following link

Your application for CISSP has been reviewed and is now complete. lease check www.isc2.org/dashboard to review your certification status

But when I click on the link it does not open.

Please advise on next steps

Thanks

vishu

Re: Next Step for Approved Application Email

Shannon — Thu, 22 Aug 2019 17:04:23 GMT

@va, try to sign in from https://www.isc2.org/ and navigate to dashboard from there --- assuming you've signed in before without any issues, it should work fine...

But if it's the 1st time you have to log in, one of the moderators here might be able to assist you.

(@Kaity or @amandavanceISC2, please do the needful)

Re: Next Step for Approved Application Email

va — Thu, 22 Aug 2019 17:06:30 GMT

Not sure if its a browser issue. Tried safari, chrome & IE but the Dashboard tab does not open. Do others have the same navigation issue?

Thanks

vishu

Re: Next Step for Approved Application Email

Kaity — Thu, 22 Aug 2019 17:45:01 GMT

Are you going to www.isc2.org first? Can you try that and then click "Sign In" in the top right?

Re: Next Step for Approved Application Email

va — Thu, 22 Aug 2019 17:51:01 GMT

Yes. Did the following

1- Clicked directly on the link & signed in. The Dashboard tab does not render the details in the tab

2- I cleared my cookies, history & went to www.isc2.org. Signed in. Went to My profile .. the profile tab opens. I tried to navigate to the Dashboard tab, it does not render

3. I tried using a different browser, Chrome, IE - same result.

Basically, the Dashboard tab does not render for me to see. what is inside the tab. The other 2 tabs on the window, profile & preferences work just fine.

Re: Next Step for Approved Application Email

Kaity — Thu, 22 Aug 2019 17:56:11 GMT

Ah, ok - it may be a single sign-on issue then. Can you PM me your candidate ID #? I can put in a ticket to get this corrected. I apologize for the issue.

Re: Next Step for Approved Application Email

va — Thu, 22 Aug 2019 20:30:30 GMT

I am able to see additional tabs but when I click to pay the fee I get the following error page

Re: Next Step for Approved Application Email

Shannon — Fri, 23 Aug 2019 03:37:05 GMT

@va, apparently you're experiencing a SSO error when trying to pay the AMFs, which a lot of others also have also gone through.

(Don't take my word for it --- do a search on the community for ' SSO AMF')

It appears to be related to your account, so as @Kaity asked, send her your member ID by PM here, and she'll have their teams do the needful.

Re: Next Step for Approved Application Email

Kaity — Fri, 23 Aug 2019 13:53:41 GMT

I'm working with @va - hope to solve things soon!

Re: Next Step for Approved Application Email

JohnB2 — Sun, 25 Aug 2019 10:14:43 GMT

I have the same situation as @va do. Can you accept to do this?

Re: Next Step for Approved Application Email

JohnB2 — Sun, 25 Aug 2019 16:23:22 GMT

I'm experiencing a SSO error when trying to pay the AMFs.

Re: Next Step for Approved Application Email

va — Sun, 25 Aug 2019 17:21:52 GMT

I had similar issues. I approached the admin Katie & gave her my member id. It got resolved in a couple of hours.

HTH

vishu

@JohnB2 wrote:
I'm experiencing a SSO error when trying to pay the AMFs.

Re: Next Step for Approved Application Email

Kaity — Mon, 26 Aug 2019 13:24:33 GMT

Got your message and working on it!

Re: Next Step for Approved Application Email

JohnB2 — Tue, 27 Aug 2019 01:05:36 GMT

@va @Kaity I’ve done it. Thank you very much for your prompt reply and great advice.

Re: Next Step for Approved Application Email

dballona — Sun, 10 Nov 2019 21:23:07 GMT

@Kaitysorry to bother – I seem to have the same issue. Clicking "Dashboard" doesn't show anything while the other two tabs work exactly as they should. Is there any action I could perform?

Many thanks for your support and help!

Re: Next Step for Approved Application Email

Kaity — Mon, 11 Nov 2019 13:59:54 GMT

Yes @dballona - I've given your info to our support team so that they can get a ticket started. They'll reach out directly soon.

Re: Next Step for Approved Application Email

dballona — Mon, 11 Nov 2019 15:23:39 GMT

Thanks!!