topic Re: Online Endorsement email field issue in Member Support

Online Endorsement email field issue

robbpf — Tue, 16 Jul 2019 06:30:55 GMT

Hello Everyone,

Yesterday I passed the CISSP exam and today I received an email from ISC2 to begin the online endorsement for certification. My current employer's email address format is FNAME.LNAME@REGION.COMPANYNAME.COM, it appears that the input validation for the "Manager's Email Address" field does not allow multiple '.' as part of the mailing address. I reported this via email today but not sure if this would be a better forum for bug reports.

Robb

Re: Online Endorsement email field issue

Steve-Wilme — Tue, 16 Jul 2019 07:58:54 GMT

That's ridiculous. What about organisation.co.uk addresses and all the other domains with multiple periods?

Re: Online Endorsement email field issue

AlecTrevelyan — Tue, 16 Jul 2019 08:49:12 GMT

I've found numerous bugs in the endorsement forms such as on the ISSMP form the domains not reflecting the current domains of the certification - I reported them through the form itself.

I would put in an obvious dummy email address such as "bug@in-form.xyz" to get you past the error, then type the real email address in the free text form with notes to explain the situation.

Re: Online Endorsement email field issue

Shannon — Tue, 16 Jul 2019 10:26:02 GMT

A great example of improvising, making the most of their shortcomings. Way to go, @AlecTrevelyan

Re: Online Endorsement email field issue

SamanthaO_isc2 — Tue, 16 Jul 2019 13:37:30 GMT

Hello @robbpf,

Thank you for posting about this. First, Congratulations on passing the CISSP Exam! I also wanted to let you know that a ticket has been submitted to our team about this issue in the endorsement form. Please let us know about any other issues that you may come across.

Re: Online Endorsement email field issue

robbpf — Wed, 21 Aug 2019 22:34:27 GMT

Hi Samantha,

Thank you for your response and for creating a ticket to resolve. My certification was accepted today so I think all went well with the email addresses or will be in time.

Robb