topic Re: Dashboard Not Working - Non-Member? in Member Support

Dashboard Not Working - Non-Member?

LOR075 — Mon, 29 Jul 2019 14:10:48 GMT

Hi all,

I recently became a member of ISC, managed to get SSCP & CISSP.

I received my email saying the endorsement process was complete for SSCP and I should go to my dashboard to see my certification status. When I go there, I don't see anything and it still says I'm a non-member.

Anyone else experienced this and know how to fix it?

Thanks in advance.

Re: Dashboard Not Working - Non-Member?

Kaity — Mon, 29 Jul 2019 14:24:27 GMT

Hello! It may be that you need to pay your first AMF to change your status from non-member to member. If the dashboard is not giving you that option, can you please private message me your candidate (certificate) #? I can get this fixed if that's the case.

Thank you!

Re: Dashboard Not Working - Non-Member?

LOR075 — Mon, 29 Jul 2019 15:22:33 GMT

Hi Kaity,

Sent you over a quick message.

Also, this is the screen I see whenever I try to see my dashboard:

Re: Dashboard Not Working - Non-Member?

Kate1386 — Mon, 12 Aug 2019 15:02:02 GMT

Hello,

Did you ever get this sorted out? I'm having the same issue.

Re: Dashboard Not Working - Non-Member?

LOR075 — Mon, 12 Aug 2019 15:12:10 GMT

Hi Kate,

Yes I did!

It was a bit of a nuisance and it wasn't explained to me why it happened, but long story short is that I messaged KaityEagle directly who helped get my issue to where it needed to go very quickly. Definitely try going through here rather than phoning (which got me nowhere) or e-mailing (roughly 2 week response).

It sounds like it's a problem ISC2's side. Once Kaity escalated my issue, it was fixed within 5 days.

Re: Dashboard Not Working - Non-Member?

Kate1386 — Mon, 12 Aug 2019 15:25:41 GMT

Thanks for the quick resposne, I'll try that!

Re: Dashboard Not Working - Non-Member?

theredmini — Fri, 04 Oct 2019 13:44:36 GMT

I'm having what seems to be the same issue. I passed the CISSP exam, had my endorsement approved and was asked to log into the member dashboard where I expected an option to agree to the code of ethics and pay the AMF. What I get when I log into the member dashboard is my name showing as a non-member and just two options; "Profile" and "Preferences", like this:

Looking at the source code for the page, it looks like it's supposed to display information about my CPE status, but doesn't. When I load the page, some other bits flash up very briefly, before having the page footer section plastered over the top of it. The page very briefly looks like this:

I've managed to very quickly click the links to "View Details" and "Audit", but they both fail and redirect me back to the ISC2 home page.

It looks like there's either a problem with my account, or the member dashboard web page simply doesn't work.

This is really frustrating. I've spent a lot of time and money on getting CISSP certified and I can't call myself a CISSP, as I haven't fully completed the membership process. I expected the hard bit of this to be the exam, not paying the AMF!

Re: Dashboard Not Working - Non-Member?

Kaity — Fri, 04 Oct 2019 13:50:16 GMT

Hi @theredmini - so sorry for this issue! I've sent your information to our support team so we can get this resolved. They'll be in touch directly with updates.

Re: Dashboard Not Working - Non-Member?

NJR — Mon, 28 Oct 2019 13:18:52 GMT

Good morning. I appear to be experiencing the same issue as users above. I log in to my Dashboard and all I see is a quick flash of the full Dashboard and then ultimately what is in the picture. Any help would be greatly appreciated!

Re: Dashboard Not Working - Non-Member?

Kaity — Fri, 01 Nov 2019 13:38:51 GMT

Hi @NJR - do you still need assistance with this, or has our support team handled? Please let me know!

Re: Dashboard Not Working - Non-Member?

theredmini — Fri, 01 Nov 2019 15:02:55 GMT

I don't know about @NJR, but my dashboard still isn't working.

I have managed to activate my membership by phoning up and paying the AMF (as I can't do it via the dashboard), so the dashboard not working is less urgent for me. I still get the same behaviour as before though, with the dashboard page showing nothing, with the contents seemingly hidden behind the page footer.

Re: Dashboard Not Working - Non-Member?

NJR — Sat, 02 Nov 2019 21:33:33 GMT

Hi @Kaity. Someone from the support team has reached out to me. They informed me that my application was still under review and that I needed to wait for it to be approved to then call in to make my membership payment before my Dashboard would update or not have the issues I'm currently experiencing. So I will wait for that to happen and reach back out if I still experience any issues. Thank you for your response and have a wonderful day!

Re: Dashboard Not Working - Non-Member?

SecureSheep — Tue, 19 Nov 2019 13:08:41 GMT

I am having the same issues here. I got my mail regarding the completion of my endorsement review, but I can't access my dashboard for more information. Could you reach out to the support team regarding this, @Kaity? I would appreciate it, thanks!

Re: Dashboard Not Working - Non-Member?

Kaity — Tue, 19 Nov 2019 14:26:51 GMT

Hello @SecureSheep - does the Online Endorsement Application work for you? You can find it on this page - https://www.isc2.org/endorsement

But the direct URL (must be logged in to access) is https://apps.isc2.org Please let me know if that allows you to proceed. If not, I will get your information over to our support team for a ticket.

Re: Dashboard Not Working - Non-Member?

SecureSheep — Wed, 20 Nov 2019 07:45:10 GMT

Hi @Kaity

Yes, I can access the direct link and it says that my application has been approved and I should check my dashboard for next steps. But apparently the dashboard is working now after it didn't for the last few weeks, so everything is fine. Thanks anyway!

Re: Dashboard Not Working - Non-Member?

Kaity — Wed, 20 Nov 2019 14:31:34 GMT

Sorry for the issues, but so glad it's all working now @SecureSheep!

Re: Dashboard Not Working - Non-Member?

whodat727 — Wed, 04 Dec 2019 21:48:35 GMT

HI @Kaity ,

I received the email for "Next Step for Approved Application". The email states my application is complete and I need to go to the dashboard to review my certification status , however I am having the same issues as other folks in this discussion. The dashboard does not appear available to me. I emailed support but have not gotten a response yet.

Thanks for the help.

Re: Dashboard Not Working - Non-Member?

Kaity — Wed, 04 Dec 2019 21:53:32 GMT

Hello @whodat727 - if it's still not allowing you to proceed after 8am (Eastern time) on December 5th, please PM me your ID # and the dates of your emails/notifications so that I can get with IT to get a ticket in.

We're finding that it's not updating the dashboard on the first day - which is something we're trying to fix - but that usually the following day that issue resolves itself and you'll be able to pay your first AMF and get your membership started officially.

Re: Dashboard Not Working - Non-Member?

Paulknight — Sun, 08 Dec 2019 12:23:19 GMT

@Kaity

I am also having the same issue, passed, endorsed and a broken member dash.

Could you assist please?

Re: Dashboard Not Working - Non-Member?

Kaity — Mon, 09 Dec 2019 14:10:26 GMT

Hello @Paulknight - I've sent your information to our support team to get a ticket started to fix your dashboard issue. They'll be in touch directly with an update!