topic Re: Portal CPE issues in Member Support

Portal CPE issues

cdc — Mon, 09 Oct 2023 09:14:26 GMT

I've recently encountered an issue with the CPE portal submission. One entry has appeared as "pending" on the main page, "draft" on the "view transcript page", but is listed on the "active" transcript. The CPE totals and percentage agree on all pages except that it should be higher on the "active" transcript page since the entry is listed.

Is anyone else experiencing this problem?

Re: Portal CPE issues

AlecTrevelyan — Thu, 20 Jun 2019 21:19:09 GMT

@cdc wrote:
I've recently encountered an issue with the CPE portal submission.

Doesn't surprise me as the CPE portal is a real mess.

One entry has appeared as "pending" on the main page, "draft" on the "view transcript page"...

Pending and draft are effectively the same thing so this is probably correct behaviour:

...but is listed on the "active" transcript. The CPE totals and percentage agree on all pages except that it should be higher on the "active" transcript page since the entry is listed.

Is anyone else experiencing this problem?

I haven't been able to view my active transcript for months I just see this error:

So there are clearly issues with the system - and all of their other systems.

Re: Portal CPE issues

cdc — Thu, 20 Jun 2019 21:30:47 GMT

AlecTrevelyan,

Thanks for the reply. Had trouble viewing active transcript for a while but it started working again. Abandoned effort to view training courses because of issues accessing external labs.

Understand that "draft" and "pending" are the same.

Confused by it being on active transcript but remaining in draft/pending status. Pressing "Save and Exit" should add to active, remove draft and pending status, and update all totals/percentages.

Wonder if there is a configuration control and testing process.

Re: Portal CPE issues

AlecTrevelyan — Thu, 20 Jun 2019 21:44:55 GMT

@cdc wrote:
...
...
Wonder if there is a configuration control and testing process.

The phrase "do as I say, not as I do" springs to mind.

Re: Portal CPE issues

cdc — Fri, 21 Jun 2019 15:22:17 GMT

Received error saying to select a domain even though 4 were already selected.

Re: Portal CPE issues

AlecTrevelyan — Fri, 21 Jun 2019 20:49:16 GMT

I'd recommend following the steps in this link when looking to enter any Group A CPEs:

https://community.isc2.org/t5/Member-Support/CPE-not-getting-credited-automatically/m-p/21405#M4085

As you have seen there are certain options that can lead to strange / random errors when selected - the steps in the link above use known working options.

Re: Portal CPE issues

cdc — Sat, 22 Jun 2019 01:25:17 GMT

Thanks for link but I have had no issues adding 58 hours of CPE's before the week of June 7th. Since then, chaos.

Re: Portal CPE issues

danklein — Sat, 13 Jul 2019 11:09:52 GMT

I completed two InfoSecurity magazine quizzes on 6/1 and 6/2, respectively. Still have yet to receive credit, so I tried to add them manually and got a Salesforce error "INSUFFICIENT_ACCESS_OR_READONLY, insufficient access rights on object" so I'm sending an e-mail to ISC2's member services folks on Monday.

Seeing that this has been an issue for over a month, I don't have much faith that this will be resolved soon, sadly.

Re: Portal CPE issues

Kaity — Tue, 16 Jul 2019 17:46:09 GMT

Hi @danklein - I can look into the issue of the quiz CPEs not loading to your account as they should have. Can you private message me your member ID # and we can take a look?

Re: Portal CPE issues

danklein — Tue, 16 Jul 2019 18:50:01 GMT

@Kaity - I sent you a PM. Thanks for your help!

@Kaity wrote:
Hi @danklein - I can look into the issue of the quiz CPEs not loading to your account as they should have. Can you private message me your member ID # and we can take a look?

Re: Portal CPE issues

JasonSchumacher — Wed, 24 Jul 2019 02:18:38 GMT

I have had many CPE portal issues starting in June. All Brighttalk webinars have stopped being automatically submitted to the CPE transcript. When filling out the CPE submission webform, no matter that I select the correct CPE type, it incorrectly sets a different type in the Pending queue. The CPE portal divided the previous transcript into 2 different transcripts and now shows the wrong number of completed CPEs (As if a years worth of CPEs never happened). Whatever they did to the CPE portal has made a huge mess.

I've emailed the member support several times and they just ignore my emails.

Today, I literally told a coworker to not try for the CISSP, but instead to invest the time to get the CASP instead.

Poor Member support, painful CPE portal website, highest member dues, it's just not worth it if you are just getting the cert for the first time.

Re: Portal CPE issues

cdc — Wed, 24 Jul 2019 02:35:35 GMT

Understand the frustration. I was told by a board member that the CEO (@david-shearer) was aware that there had been issues but they are down to only a few outliers. If that is not the case, members are encouraged to continue to shine the light as Jason has.

Re: Portal CPE issues

danklein — Wed, 24 Jul 2019 02:38:16 GMT

See if @Kaity can help you out with your CPE problem. I had the exact same issue with BrightTalk syncing to the CPE portal and she did an awesome job.

@JasonSchumacher wrote:
I have had many CPE portal issues starting in June. All Brighttalk webinars have stopped being automatically submitted to the CPE transcript. When filling out the CPE submission webform, no matter that I select the correct CPE type, it incorrectly sets a different type in the Pending queue. The CPE portal divided the previous transcript into 2 different transcripts and now shows the wrong number of completed CPEs (As if a years worth of CPEs never happened). Whatever they did to the CPE portal has made a huge mess.

I've emailed the member support several times and they just ignore my emails.

Today, I literally told a coworker to not try for the CISSP, but instead to invest the time to get the CASP instead.
Poor Member support, painful CPE portal website, highest member dues, it's just not worth it if you are just getting the cert for the first time.

Re: Portal CPE issues

Kaity — Wed, 24 Jul 2019 13:20:11 GMT

Yes, I'd like to get the details so we can dig into this. I will private message you here @JasonSchumacher

Re: Portal CPE issues

Jerryjcharles — Tue, 03 Sep 2019 15:50:10 GMT

Can someone explain the new CPE portal/dashboard. I don't understand what the hell it is that I am looking at. Who is running this ship? Now, I don't know what my CPE count looks like. The PMP CPE dashboard is much simpler to understand, you all need to quit playing your funny business.